Aisha Jackson

Provide superior customer service in a contact/call center/ help desk environment for a specific contract in support of a customer with demands for privacy, confidentiality, precision, advanced technology, and customer service skills.

• Greet and support customers
• Process claims
• Coordinate claims electronically and via phone
• Handles eligibility inquires and all lines of business
• Ensures first call resolution through problem solving and effective call/email/chat
• Meets demands for privacy, confidentiality precision
• Documents all customer information
• Create cases for problem solving
• Communicates with supervisor
• Attends and sets up weekly meetings via zoom, teams etc

• Directed and supervised toddler activities, providing guidance to ensure safety.
• Created and implemented age-appropriate lesson plans and activities that encouraged physical, social, emotional and cognitive development.
• Developed and fostered positive relationships with parents of toddlers in the program.
• Provided a safe learning environment for toddlers by monitoring their behavior and intervening when necessary.
• Maintained accurate records of each toddler's progress in areas such as language skills, motor skills, problem solving abilities.
• Communicated effectively with staff members regarding individual needs of toddlers in the program.
• Assisted with daily operations such as mealtime preparation, diaper changing, toilet training and nap time routines.
• Organized field trips to local parks or museums to encourage outdoor exploration and discovery.
• Collaborated with other teachers to develop strategies for managing challenging behaviors among toddlers.
• Conducted parent-teacher conferences to discuss developmental milestones achieved by children under care.
• Observed each child's performance on a regular basis to identify areas needing improvement or reinforcement.
• Encouraged creative expression through art projects or music activities.
• Implemented discipline policies consistently while maintaining positive relationships with all children.
• Prepared reports summarizing individual toddler progress for review by administrators.
• Managed classroom supplies inventory ensuring adequate materials were available at all times.

Ensure residents are provided with a safe and secure environment by following the policies and procedures of the program and demonstrating a positive, responsible, and respectful presence on the unit. This position may require to work mandatory overtime to meet program needs.

Maintains the safety and security of the residents and staff on assigned shift; assumes primary shift supervision responsibility in absence of D.C III. Responds promptly and professionally to emergencies. Monitors youth activity and program schedules. This position may require to work mandatory overtime to meet program needs.