Aisha Jackson
Security
Miami,FL
Summary
With a proven track record at Allied Universal Security Services, I excel in CCTV monitoring and conflict de-escalation, showcasing reliability and English fluency. My achievements include enhancing security measures and improving customer service efficiency, contributing significantly to team success and operational excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
08.2024 - Current
- Monitor premises of large commercial office complex with CCTV network
- Reviewed activities captured on camera and notified authorities of suspicious activity.
- Wrote detailed reports of all security breaches and investigations.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Monitored CCTV cameras and alarm systems for security breaches.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Executive Administrative Assistant/Senior Human Resources Generalist
Miami Children Initiative
06.2022 - 03.2024
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Perform general clerical duties to include, but not limited to human resource, copying, faxing, mailing and filing.
Placement Specialist
Treasure Isle Care Center
04.2021 - 01.2022
- Optimized communication strategies between departments involved in the admissions process, fostering collaboration and efficiency.
- Managed admissions processes for incoming patients, promptly collecting and processing necessary documents.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Provided exceptional customer service during phone and email interactions with patients and their families, addressing concerns promptly and professionally.
COVID-19 Tester
Alpha Staffing
06.2020 - 09.2021
- Enhanced testing accuracy by following strict procedures and utilizing proper equipment for COVID-19 testing.
- Reduced wait times for test results by efficiently processing samples and maintaining a streamlined workflow.
- Increased safety measures by adhering to stringent sanitation protocols and wearing appropriate personal protective equipment during COVID-19 testing.
- Addressed any patient concerns or inquiries regarding COVID-19 symptoms, referring them to appropriate healthcare professionals when necessary.
- Implemented quality control measures to maintain high standards in sample collection and storage throughout the entire process of COVID-19 testing.
Cruise Specialist
Norwegian Cruise Line
02.2017 - 04.2020
- Worked closely with clients to plan special events aboard cruises such as weddings, anniversaries, or corporate functions.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Collaborated with team members to develop innovative marketing strategies for promoting cruise packages.
- Assisted clients in planning and booking cruise vacations by understanding their preferences.
- Conducted thorough research on cruise destinations and itineraries to provide accurate information and recommendations to clients.
- Delivered exceptional customer service, addressing client concerns with empathy and understanding.
Customer Service Representative
Alorica
10.2011 - 11.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Identified and resolved discrepancies and errors in customer accounts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Consistently met or exceeded performance goals, contributing to the overall success of the call center.
- Collaborated with other departments when necessary, ensuring seamless support for customers across multiple areas.
Education
High School Diploma -
Worldwide Academy
North Miami, FL03-2011
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV monitoring
- Conflict de-escalation
- Dispatch
- Reliability
- English fluency
- Customer Service
Accomplishments
- Successfully completed two-week security training program.
Certification
- Security Officer Certification (SOC) - National Association of Safety Professionals.
- Home Health Aide (HHA) Certification
- Florida Driver's License
- CPR/AED Certification
Languages
English
Full Professional
Interests
- Music
- Fashion
- Dance
- I enjoy helping others and giving back to the community
- Team Sports
- Passionate about balancing physical health with mental and emotional wellness
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Volunteer Work
- Homelessness Outreach
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
Timeline
Security Officer
Allied Universal Security Services
08.2024 - Current
Executive Administrative Assistant/Senior Human Resources Generalist
Miami Children Initiative
06.2022 - 03.2024
Placement Specialist
Treasure Isle Care Center
04.2021 - 01.2022
COVID-19 Tester
Alpha Staffing
06.2020 - 09.2021
Cruise Specialist
Norwegian Cruise Line
02.2017 - 04.2020
Customer Service Representative
Alorica
10.2011 - 11.2016
High School Diploma -
Worldwide Academy