AISHA JOHNSON
Chicago
Summary
Self-motivated and reliable entry-level professional with experience in customer service, retail, and custodial work. Known for a strong work ethic, adaptability, and the ability to work well both independently and as part of a team. Proficient in virtual meeting platforms such as Zoom and GoToMeeting, as well as social media platforms including Facebook, Instagram, LinkedIn, and YouTube. Seeking a position with opportunities for growth and skill development.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Victim Advocate
Public Equity
06.2023 - Current
- Served as a liaison between crime victims—including families of homicide victims—and city agencies, ensuring clear communication and consistent advocacy throughout legal and support processes.
- Provided hospital and courtroom accompaniment, offering emotional support and clarifying complex procedures in accessible, trauma-informed language.
- Supported victims, family members, and witnesses as they engaged with law enforcement, healthcare providers, and social service systems.
- Organized community outreach events and educational presentations to raise awareness of victim advocacy services and available support programs.
- Collaborated with multidisciplinary teams (e.g., police, attorneys, social workers) to coordinate comprehensive care and services tailored to each victim’s needs.
- Established rapport with victims to provide ongoing emotional support and enhance access to vital resources.
- Developed individualized safety plans based on thorough risk assessments, prioritizing personal safety and long-term well-being.
- Conducted needs assessments and created goal-oriented service plans to guide victims through recovery and resource connection.
Math Tutor
Chicago Public School District
08.2022 - 06.2023
- Assisted struggling students in building a strong foundation in basic math skills to improve overall performance in advanced courses.
- Developed and implemented individualized lesson plans for each student, tailored to their individual needs.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition, and review to help students master challenging material.
- Enhanced student comprehension by incorporating real-world examples and innovative teaching methods.
Parent Mentor Coordinator
Teamwork Englewood
12.2021 - 08.2022
- Observed teaching methods and examined learning materials to evaluate and standardize curricula and teaching techniques.
- Provided crisis intervention to students when difficult situations occurred at schools.
- Conferred with parents or guardians, teachers, administrators and other professionals to discuss children's progress, resolve behavioral, academic, and other problems and to determine priorities for students and resource needs.
- Consulted with parents, teachers and other school personnel to determine causes of problems, such as truancy and misbehavior and to implement solutions.
- Conducted social research.
Assistance Case Manager
Chicago Emergency Rental
09.2021 - 03.2022
- Helped families who faced evictions
- Serviced over 500 people while helping apply for rental assistance
- Connecting them with needed resources legal Aid Help and personal assistance
- Conduct initial assessments and screenings to all potential clients to determine eligibility
- Checked the status of applications , Invites to Landlords and tenants and daily calls
- Call representative for five9 for daily calls and questions about the ERAP program
Street Outreach Specialist
UIC COIP
01.2020 - 08.2021
- Referred community members to needed health services.
- Distributed flyers, brochures and other informational and educational documents to inform members of targeted community.
- Engage directly with community; Educate community about COVID-19
- Model proper use of PPE equipment to maintain safety
- Using outreach strategies to effectively and safely engage
- Updated and entered patient information into computer system.
Custodian
Union Station
07.2019 - 03.2020
- Serviced, cleaned, or supplied restrooms
- Cleaned building floors by sweeping, mopping, scrubbing, or vacuuming
- Gathered and emptied trash
- Followed procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Mixed water and detergents or acids in containers to prepare cleaning solutions, according to specifications
Retail Cashier
TJ-Maxx
01.2016 - 09.2018
- Received payment by cash, check, credit cards, vouchers, or automatic debits
- Answered customers' questions, and provide information on procedures or policies
- Helped customers find the location of products
- Issued receipts, refunds, credits, or change due to customers
- Greeted customers entering establishments
Education
Kishwaukee College
Dekalb, IL01.2017
Skills
- Fashion retail support
- Merchandise display compliance
- Case management expertise
- Calm and compassionate support
- Customer service management
Certification
Training & Certifications
- Southland RISE Street Outreach & Hospital Response Training – Completed (Month)
- Victim Advocate Training – 10-Week Program Completed
Timeline
Victim Advocate
Public Equity
06.2023 - Current
Math Tutor
Chicago Public School District
08.2022 - 06.2023
Parent Mentor Coordinator
Teamwork Englewood
12.2021 - 08.2022
Assistance Case Manager
Chicago Emergency Rental
09.2021 - 03.2022
Street Outreach Specialist
UIC COIP
01.2020 - 08.2021
Custodian
Union Station
07.2019 - 03.2020
Retail Cashier
TJ-Maxx
01.2016 - 09.2018
Kishwaukee College
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