Aisha Jones
Las Vegas,NV
Summary
Self-starter proudly promotes positive educational environments. Offers strong background working with special needs for adolescents and adults. Attentive to details and thorough in helping students complete assignments.
Overview
10
10
years of professional experience
Work History
Disability Case Manager
Opportunity Village Eugene
Las Vegas , NV
05.2023 - Current
- Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
- Helped disabled persons access community resources such as housing options or job training programs.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained records of services provided, client progress, and goals achieved.
- Advised family members on how best to provide care for disabled loved ones.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Provided one-on-one tutoring sessions for students with special needs.
Veterans Case Manager
Veterans Benefits Guide
Las Vegas, NV
11.2019 - 04.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Recruited, interviewed and hired volunteers and staff.
- Coordinated services from multiple agencies to ensure veterans received the necessary support.
- Assisted veterans in navigating government systems such as VA benefits or Social Security Administration programs.
Medical Service Coordinator
Anthem Blue Cross Blue Shield
Las Vegas, NV
05.2018 - 10.2019
- Reviewed claim folders for completeness and conformity to guidelines prior to submission
- Maintained accurate records and documented client data in company databases
- Prioritized calls, messages and email to smoothly manage case-related communications
- Helped Veterans receive appropriate high quality care with reasonable results
- Increase referral rates by providing excellent service and building meaningful relationships with
- Answered high volume of incoming calls to assist patients
- Documented medical records by entering patient interactions and information
- Returned voicemail messages to provide responses to patients' health services questions
- Collected release of information forms from clients and inspected for completeness
- Communicated with patients with compassion while keeping medical information private
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
Front and Back Office Lead Medical Assistant
Harmony Healthcare and Rehabilitation Center
Las Vegas, NV, NV
01.2014 - 11.2016
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Updated patient medical records.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Registered new patients and created files with detailed personal and medical information.
- Processed medical record requests for insurance companies and medical providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Education
Medical Administration Assistant -
Pima Medical Institute
Las Vegas, NV06.2004
GED -
Ged Testing Service
Las Vegas, NV06.2002
Skills
- Data Entry
- Medical Terminology
- HIPAA Compliance
- Case Management
- Customer Service
- Case Management Tracking
- Verbal and Written Communication
- Email and Telephone Etiquette
- NPI License
- Decision-Making
- Quality Assurance Controls
- Wound Care Specialist
- Electronic Medical Records
- Spreadsheet Management
- Payment Posting
- Claims Processing
- Audit Procedures
- 60 Wpm Typing
- Mental Evaluations
- Substance Abuse Therapy
- Psychiatric and Mental Health Care
- Records Management
- Patient Transportation
- Meal Preparation
- Client Documentation
- CPR/First-aid Certified
- Staff Training
- Behavioral plan management
- Classwork oversight
- Special needs Support for adolescents and adults
- Personal Hygiene Assistance
- Feeding Assistance
- Homework Assistance
- Reading Comprehension
- Skills Development
- Test Preparation
Timeline
Disability Case Manager
Opportunity Village Eugene
05.2023 - Current
Veterans Case Manager
Veterans Benefits Guide
11.2019 - 04.2023
Medical Service Coordinator
Anthem Blue Cross Blue Shield
05.2018 - 10.2019
Front and Back Office Lead Medical Assistant
Harmony Healthcare and Rehabilitation Center
01.2014 - 11.2016
Medical Administration Assistant -
Pima Medical Institute
GED -
Ged Testing Service