Aisha Jones
Orange Park,FL
Summary
Motivated and compassionate customer service representative with a strong work ethic, adaptability, exceptional interpersonal skills, and a desire to take on new challenges. Adept at working effectively in a fast-paced environment and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Newborn Hearing Screener
Pediatrix Medical Group
Orange Park, Florida
08.2024 - Current
- Conducted hearing screenings for infants with Automated Auditory Brainstem Response equipment.
- Maintained precise records for all screenings conducted, recording outcomes promptly.
- Managed inventory for newborn hearing screenings.
- Ensured compliance with state laws governing newborn hearing screenings.
- Maintained confidentiality surrounding patient information at all times.
Optometric Technician
St Johns Eye Associates
Saint Augustine, FL
08.2023 - 06.2024
- Administered preliminary eye examinations, encompassing the assessment of visual acuity and color vision.
- Verified and revised patient records for precision.
- Provided assistance to optometrist in executing intricate tests such as those for glaucoma and retinal images.
- Maintained a clean work environment by sterilizing instruments after each use.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Healthcare Customer Service Representative
TTEC
Englewood, CO
03.2023 - 07.2023
- Handled patient and medical facility calls, offering information and scheduling services.
- Verified patients' insurance eligibility before scheduled visits.
- Collected payments from patients and entered them into the billing system accurately.
- Answered client inquiries, resolved complaints, and provided general information about healthcare services.
- Implemented HIPAA privacy and security protocols for safeguarding patient data.
Healthcare Customer Service Representative
TTEC
Englewood, CO
09.2022 - 03.2023
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Ensured accuracy of patient records through adherence to company policies and procedures for file updates.
- Processed paperwork for medical claims processing, such as authorizations, referrals, and pre-certifications.
- Maintained precise financial records by processing patient co-pays, deductibles and payments.
Customer Service Representative
Amazon
Seattle, WA
06.2020 - 07.2022
- Provided accurate details concerning products and services to address customer inquiries.
- Exceeded customer expectations by delivering top-notch customer service and resolving complaints effectively.
- Supported customers efficiently in selecting the right product for themselves along with helping them out with billing, returns or exchange issues.
- Drove successful results through teamwork and interdisciplinary cooperation, ensuring customer satisfaction by offering innovative solutions.
Customer Service Agent
Sitel
Starkville, MS
01.2019 - 06.2020
- Resolved customer complaints quickly and efficiently.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Collaborated with other departments such as logistics and sales to resolve customer issues.
- Developed effective strategies for managing challenging customer interactions while upholding professionalism.
- Maintained a high level of professionalism by promptly answering all incoming calls according to company standards.
Beauty Advisor/Cashier Team Lead
Ulta
Columbus, MS
04.2017 - 01.2019
- Delivered tailored product advice and recommendations to meet individual customer's needs.
- Applied makeup including eyeshadow, eyeliner, mascara, blush and lipstick with demonstrative techniques.
- Provided exceptional service by assisting clients with requests while maintaining a courteous demeanor.
- Fostered a welcoming atmosphere by greeting individuals upon entry and cultivating rapport with each patron.
- Kept current on available beauty products for sale.
- Attended product training sessions to enhance knowledge of new products and industry trends.
- Increased sales revenue by suggesting additional beauty items to customers.
Caregiver
Department of Veterans Affairs
Tuscaloosa, AL
07.2014 - 02.2017
- Monitored vital signs including blood pressure, temperature and pulse rate.
- Administered medications timely by following care plan protocols.
- Recorded and monitored services provided, client's condition changes, administered medications along with necessary information.
- Ensured client's environment safety by eliminating potential hazards like rugs or furniture that may cause falls.
- Managed client's household chores; including laundry and linen changes for their daily caregiving routine.
Server
Buffalo Wild Wings
Columbus, MS
02.2013 - 07.2014
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Stocked service areas with supplies during slow periods.
- Prepared checks, itemizing total meal costs and taxes.
Cashier and Salesperson
Bath and Body Work
Columbus, MS
09.2012 - 01.2013
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
Education
Associate of Science - Medial Administrative Billing And Coding
Keiser University
Fort Lauderdale, FL02-2022
High School Diploma -
New Hope High School
Columbus, MS05-2011
Skills
- Medical terminology
- Patient communication
- Patient care
- Organizational skills
- Phone etiquette
- Critical thinking
- EMR systems
- Pediatrics
- Data entry
- Active listening and communication
- Problem solving
- Medication administration
Certification
- First Aid Certification
- Driver's License
- BLS Certification
- CPR Certification
- Certified Medication Technician
Accomplishments
- Dean's List
Timeline
Newborn Hearing Screener
Pediatrix Medical Group
08.2024 - Current
Optometric Technician
St Johns Eye Associates
08.2023 - 06.2024
Healthcare Customer Service Representative
TTEC
03.2023 - 07.2023
Healthcare Customer Service Representative
TTEC
09.2022 - 03.2023
Customer Service Representative
Amazon
06.2020 - 07.2022
Customer Service Agent
Sitel
01.2019 - 06.2020
Beauty Advisor/Cashier Team Lead
Ulta
04.2017 - 01.2019
Caregiver
Department of Veterans Affairs
07.2014 - 02.2017
Server
Buffalo Wild Wings
02.2013 - 07.2014
Cashier and Salesperson
Bath and Body Work
09.2012 - 01.2013
Associate of Science - Medial Administrative Billing And Coding
Keiser University
High School Diploma -
New Hope High School
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