Aisha Jones
Las Vegas,NV
Summary
Dynamic Disability Case Manager at Opportunity Village with expertise in case management and a proven track record of empowering clients through skill development and resource access. Adept in HIPAA compliance and compassionate communication, I successfully fostered independence and improved client outcomes, ensuring high-quality support for individuals with disabilities.
Overview
11
11
years of professional experience
Work History
Driver
Lyft And Uber
Las Vegas, NV
01.2018 - Current
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Managed time efficiently when making multiple stops along designated routes.
- Assisted with loading and unloading freight when necessary.
- Assisted passengers with loading and unloading their luggage.
RTC Driver
Trandev
Las Vegas , NV
02.2025 - 05.2025
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
- Performed basic maintenance tasks such as checking oil levels, tire pressure.
- Demonstrated ability to handle emergency situations calmly and effectively.
Behavior Technician
Amergis
San Bernardino, CA
10.2024 - 01.2025
- Educated families about ABA principles so they can effectively implement them at home.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Provided crisis management when needed by utilizing de-escalation techniques such as redirection or calming strategies.
- Understood autism spectrum disorder, associated behaviors and optimum treatments.
Disability Case Manager
Opportunity Village
Las Vegas , NV
05.2023 - 06.2024
- Provided emotional support during times of stress or crisis situations encountered by clients with disabilities.
- Helped disabled persons access community resources such as housing options or job training programs.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained records of services provided, client progress, and goals achieved.
- Advised family members on how best to provide care for disabled loved ones.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Provided one-on-one tutoring sessions for students with special needs.
Veterans Case Manager
Veterans Benefits Guide
Las Vegas, NV
11.2019 - 04.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Developed trusting relationships with social services, health care providers and governmental agencies.
- Assisted individuals with eligibility for available benefits.
- Collaborated with medical professionals to coordinate treatment plans for clients.
- Recruited, interviewed and hired volunteers and staff.
- Coordinated services from multiple agencies to ensure veterans received the necessary support.
- Assisted veterans in navigating government systems such as VA benefits or Social Security Administration programs.
Medical Service Coordinator
Anthem Blue Cross Blue Shield
Las Vegas, NV
05.2018 - 10.2019
- Reviewed claim folders for completeness and conformity to guidelines prior to submission
- Maintained accurate records and documented client data in company databases
- Prioritized calls, messages and email to smoothly manage case-related communications
- Helped Veterans receive appropriate high quality care with reasonable results
- Increase referral rates by providing excellent service and building meaningful relationships with
- Answered high volume of incoming calls to assist patients
- Documented medical records by entering patient interactions and information
- Returned voicemail messages to provide responses to patients' health services questions
- Collected release of information forms from clients and inspected for completeness
- Communicated with patients with compassion while keeping medical information private
- Administered fiscal operations for accounting, budget planning, authorizing expenditures and coordinating reporting.
- Held interviews with patients to hear concerns, gather health history and understand objectives.
Front and Back Office Lead Medical Assistant
Harmony Healthcare and Rehabilitation Center
Las Vegas, NV, NV
01.2014 - 11.2016
- Greeted patients and visitors with welcoming, warm demeanor to create comfortable environment.
- Answered phones politely and directed callers to appropriate personnel.
- Updated patient medical records.
- Reviewed patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under policies.
- Registered new patients and created files with detailed personal and medical information.
- Processed medical record requests for insurance companies and medical providers.
- Applied HIPAA regulations to maintain patient confidentiality and protect health information.
Education
Medical Administration Assistant -
Pima Medical Institute
Las Vegas, NV06.2004
GED -
Ged Testing Service
Las Vegas, NV06.2002
Skills
- Data entry
- Medical terminology
- HIPAA compliance
- Case management
- Customer Service
- Verbal and written communication
- Email and telephone etiquette
- NPI License
- Decision-Making
- Quality Assurance Controls
- Wound Care Specialist
- Electronic Medical Records
- Spreadsheet Management
- Payment Posting
- Claims Processing
- Audit Procedures
- 60 Wpm Typing
- Mental Evaluations
- Substance Abuse Therapy
- Psychiatric and Mental Health Care
- Records Management
- Patient Transportation
- Client Documentation
- CPR/First-aid Certified
- Staff Training
- Behavioral plan management
- Classwork oversight
- Special needs Support for adolescents and adults
- Personal Hygiene Assistance
- Feeding Assistance
- Homework Assistance
- Reading Comprehension
- Skills Development
- Test Preparation
- Route planning
- Record keeping
- Effective communication
- Attention to detail
- GPS navigation
- Vehicle inspection
- Emotional support
- Autism spectrum disorder
- Heartsaver first aid
- Mental Health Recovery
Education and Training
other,other
Timeline
RTC Driver
Trandev
02.2025 - 05.2025
Behavior Technician
Amergis
10.2024 - 01.2025
Disability Case Manager
Opportunity Village
05.2023 - 06.2024
Veterans Case Manager
Veterans Benefits Guide
11.2019 - 04.2023
Medical Service Coordinator
Anthem Blue Cross Blue Shield
05.2018 - 10.2019
Driver
Lyft And Uber
01.2018 - Current
Front and Back Office Lead Medical Assistant
Harmony Healthcare and Rehabilitation Center
01.2014 - 11.2016
Medical Administration Assistant -
Pima Medical Institute
GED -
Ged Testing Service
Similar Profiles
GREG WARTERSGREG WARTERS
Driver Specialist at Lyft/Uber/Uber EatsDriver Specialist at Lyft/Uber/Uber Eats
YIDNKACHEW MulunehYIDNKACHEW Muluneh
Driver at Uber And Lyft and uber eatDriver at Uber And Lyft and uber eat
Takia FowlerTakia Fowler
Driver | Independent Contractor at Lyft, Uber, Uber EatsDriver | Independent Contractor at Lyft, Uber, Uber Eats
Zachary BurkeZachary Burke
Independent Contractor at Lyft And UberIndependent Contractor at Lyft And Uber
Alexis KeenanAlexis Keenan
Assistant Store Manager- Client Experience at SephoraAssistant Store Manager- Client Experience at Sephora