Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Server

Aisha Jordan

Lithia Springs,GA

Summary

Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Lead Server

The Cenacle Bistro & Coffee
Austell, GA
05.2022 - Current
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Oversaw daily operations of service team, delegated tasks and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Cultivated warm relationships with regular customers.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Supported needs of 3- person wait staff who attended to specific needs of countless customers daily for small business restaurant with social relevancy and intentionality.

Remote Customer Service Agent

Wipro Technologies
Atlanta, GA
06.2021 - 04.2022
  • Answer inbound calls from customers to provide assistance with questions and concerns, and offer solution based resolutions regarding products and services. Schedule appointments to address in-home needs, while managing other customer related tasks such order processing, rescheduling, payment refunds, etc., all done with high standard of professionalism and customer service
  • Resolved over 30 customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management

Team Lead

Willy's Mexicana Grill
Marietta, GA
10.2020 - 09.2021
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored areas for security issues and safety hazards.
  • Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Operated POS cash register and equipment to collect payments.
  • Directed and supervised team of 5 engaged in team culture and culture development.

Education

High School Diploma -

Hanover Senior High School
Hanover, PA
08.2011 - 03.2015

Skills

Upselling techniques

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Lead Server

The Cenacle Bistro & Coffee
05.2022 - Current

Remote Customer Service Agent

Wipro Technologies
06.2021 - 04.2022

Team Lead

Willy's Mexicana Grill
10.2020 - 09.2021

High School Diploma -

Hanover Senior High School
08.2011 - 03.2015

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Aisha Jordan