Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

AISHA LATHAM

Customer Service Specialist
Pembroke Pines,FL

Summary

Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

15
15
years of professional experience

Work History

Mail Processing Clerk

USPS
Opa Locka, FL
11.2014 - Current
  • .Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
  • Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
  • Used automated mail processing equipment to sort and collate mail.
  • Weighed letters and packages and calculated costs based on classification, weight and destination.
  • Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.

Customer Service Specialist

Inktel Contact Center Solutions
Tamarac, FL
01.2012 - 11.2014
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Answered average of [Number] calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
  • Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.

Customer Service/Cashier Team Lead

American Eagle Outfitters
Tallahassee, FL
07.2007 - 12.2011
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
  • Greeted customers and listened closely to problems described to determine solutions.
  • Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
  • Took cash and credit card payments via phone, in person and through email.
  • Escalated issues to proper supervisors when standard processes were not effective.
  • Checked status of orders and back-ordered products to coordinate efficient shipments.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

High School Diploma -

Miami Northwestern Sr. High
Miami, FL
2007

Skills

  • Intermediate skills with MS Word, basic skills with MS Excel, MS PowerPoint and MS Outlook
  • Order and Refund Processing
  • Effective Written and Verbal Communication
  • Customer Service and Assistance
  • Call Documentation
  • Efficient and Detail-Oriented
  • Customer Order Management
  • Cash Register Operations
  • Customer Data Confidentiality
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms

Timeline

Mail Processing Clerk

USPS
11.2014 - Current

Customer Service Specialist

Inktel Contact Center Solutions
01.2012 - 11.2014

Customer Service/Cashier Team Lead

American Eagle Outfitters
07.2007 - 12.2011

High School Diploma -

Miami Northwestern Sr. High

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AISHA LATHAMCustomer Service Specialist