Aisha Lee
Alameda,CA
Summary
Dynamic Case Manager with a proven track record at Village of Love, excelling in case documentation and client advocacy. Skilled in problem-solving and needs assessment, I developed tailored management plans that empowered clients, achieving significant positive outcomes. My empathetic approach fosters trust, enhancing client engagement and support.
Overview
4
4
years of professional experience
Work History
Case Manager
Village of Love
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Developed and implemented comprehensive case management plans to address client needs and goals.
Peer Navigator
BAART
08.2021 - 02.2024
- Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
- Enhanced client engagement by providing personalized support and resources tailored to individual needs.
- Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
- Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.
Education
No Degree - Substance Abuse
San Jose City College
San Jose, CASkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Documentation and reporting
- Active listening
- Positive attitude
- Client advocacy
- Case planning
- Email and telephone etiquette
- Needs assessment
- Emotional awareness
Timeline
Case Manager
Village of Love
04.2024 - Current
Peer Navigator
BAART
08.2021 - 02.2024
No Degree - Substance Abuse
San Jose City College
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