Aisha Little
Macon,MS
Summary
Dynamic Medicaid Specialist with a proven track record at Deloitte, excelling in problem-solving and customer service. Demonstrated strong communication and technical proficiency while reducing errors in eligibility determinations. Recognized for managing high caseloads efficiently and contributing to team success through effective training material development.
Overview
16
16
years of professional experience
Work History
Remote Medicaid Specialist
Deloitte
01.2023 - 12.2024
- Resolved complex cases requiring special attention or escalated intervention, demonstrating problem-solving abilities under pressure.
- Contributed to departmental goals by consistently meeting or surpassing individual productivity targets and deadlines.
- Managed high caseloads efficiently while maintaining strict attention to detail and prioritizing tasks based on urgency.
- Collaborated with healthcare providers to ensure timely submission of required documentation for patient claims.
- Provided exceptional customer service to Medicaid applicants, addressing inquiries and troubleshooting issues as they arose.
- Reduced errors in Medicaid eligibility determinations through thorough case analysis and accurate data entry.
- Maintained up-to-date knowledge of federal and state regulations, adapting processes accordingly for compliance purposes.
- Assisted in the development of training materials for new staff members, contributing to overall team success and growth.
Remote Customer Service Representative
Progressive
02.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Sitel
02.2009 - 06.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Business Administration And Management
East Mississippi Community College
Scooba, MSHigh School Diploma - Honors
Noxubee County High School
Macon, MS05.2008
Skills
- Digital literacy
- Technical proficiency
- Communication skills
- Time management and organization
- Self-discipline
Timeline
Remote Customer Service Representative
Progressive
02.2024 - 11.2024
Remote Medicaid Specialist
Deloitte
01.2023 - 12.2024
Customer Service Representative
Sitel
02.2009 - 06.2018
Business Administration And Management
East Mississippi Community College
High School Diploma - Honors
Noxubee County High School
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