Aisha Love
Belleville,IL
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Tenacious Referral Specialist with 10 years connecting clients with medical providers. Successful working with insurance companies and other medical professionals to obtain prior authorization and set up essential client appointments. Applies proactive approach to problem-solving and resourceful use of industry network.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Care Coordinator/ Referral Specialist
Dedicated Senior Medical Center
10.2021 - Current
- Greet patients in a prompt, courteous and helpful manner
- Answer phones and faxes
- Schedule appointments by phone and in-person
- Insurance verification
- Obtain referrals
- Inputting new patient paperwork and updating demographics
- Scan medical records
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Used company software and databases to maintain records of services performed and patient conditions.
- Coordinated discharge planning, ensuring a smooth transition from hospital to home or other facilities.
- Facilitated appointments and transportation for patients, streamlining access to essential medical services.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Streamlined referral processes for increased efficiency, resulting in timely appointments for patients.
- Verified insurance benefits and eligibility for serval procedures before referring clients.
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
- Processed referral requests from patients, doctors and other health care professionals.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
- Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Collaborated with healthcare providers to ensure accurate and complete referral information, improving patient care coordination.
- Verified insurance benefits and eligibility for all procedures before referring clients.
- Scheduled appointments with specialists on behalf of clients.
- Obtained prior authorization for CT Scans and MRI procedures.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Facilitated referrals to other healthcare providers and resources to bridge service gaps.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Certified Medical Assistant
Downtown Urgent Care
08.2017 - 10.2020
- Open rooms and lab daily, manage daily inventory and assure rooms are stocked
- Direct patient flow for several providers at one time
- Call patients with test results after being reviewed by the provider
- Participates in quality improvement activities to ensure excellent clinical outcomes
- Ordered labs and performed phlebotomy, administered vaccines and refilled medications
- Performed administrative tasks such as scheduling appointments obtaining insurance authorizations
- Coordinate hospital admissions or procedures, specialty and procedural referrals
Certified Medical Assistant
Vigilant Pain Management
07.2014 - 02.2017
- Open rooms and lab daily, making sure rooms and labs were stocked at all times assisted with supply ordering
- Direct patient flow for several provides at one time helping other assistants keep the clinic running smoothly
- Enter in orders into EMR system and call patients with the results after being reviewed by the provider
- Participates in quality improvement activities to ensure appropriate clinical outcomes
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
Certified Medical Assistant
Bridges Community Support Services
02.2012 - 06.2014
- Perform daily record keeping, Exchange information with next shift and/or with support staff
- Teach/monitor individuals self-management skills
- Teach self-medication skills according to DMR regulations, and when appropriate supervise in medication administration
- Follow individual treatment plans consistently
Education
Associate of Applied Science -
Sanford Brown College
Fenton, MO05.2012
Skills
- Electronic health records (9 years)
- EMR / EHR (10 years)
- Diagnostic equipment expertise (6 years)
- Insurance claims (7 years)
- Simple dressings (10 years)
- Phlebotomy (10 years)
- Scheduling (9 years)
- CPR (10 years)
- Compassionate (10 years)
- Completing insurance forms (9 years)
- Patient Care (10 years)
- Insurance Knowledge (10 years)
- Patient Assessments (8 years)
- Payment collection (10 years)
- Efficient and reliable team player (10 years)
- Indirect Patient Care (10 years)
- Adaptable (10 years)
- Order Entry (9 years)
- Venipuncture (9 years)
- Medical Scheduling (10 years)
- Laboratory Experience (10 years)
- Pain Management (7 years)
- Customer service (9 years)
- Medical terminology (10 years)
- Computer skills (10 years)
- Medical Records (8 years)
- Triage (10 years)
- ICD-10 (9 years)
- Medical Office Experience (10 years)
- Case Management
- Documentation
- Patient Education
- Organizational Skills
- Scheduling
Certification
- Epic Certification
- Certified Medical Assistant
- CPR Certification
- RMA
- Medical Billing Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Care Coordinator/ Referral Specialist
Dedicated Senior Medical Center
10.2021 - Current
Certified Medical Assistant
Downtown Urgent Care
08.2017 - 10.2020
Certified Medical Assistant
Vigilant Pain Management
07.2014 - 02.2017
Certified Medical Assistant
Bridges Community Support Services
02.2012 - 06.2014
Associate of Applied Science -
Sanford Brown College