Aisha Manradgh
Port Saint Lucie,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Home Health Aide
Self Employed
06.2016 - Current
- Helped over 100 families with in-home assistance by monitoring patient activities, administer medication and recording patient condition
- Cared for patients with range of needs, including elderly, chronically ill and disabled patients
- Provided personal care of general tasks such as preparing & serving meals, bathing, grooming & dressing patient, attending doctor's appointments, housekeeping, laundry services, shopping for food and other household requirements
- Monitored vitals, noted any behavioral changes or new symptoms, and collaborated with doctors & nursing staff as indicated in patient total care plan
- Support patients with personalized education and tools to care for themselves, such as use of cane or walker, special utensils to eat, special techniques and equipment for personal hygiene, and other duties as assigned.
- Assisted with end-of-life care.
Registered Medical Assistant
HCA Physician Services Group Urogyenocologist
01.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Completed thorough chart reviews to ensure proper documentation of all pertinent medical information.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Continuously improved professional knowledge through attendance at workshops, seminars, or conferences related field of medical assisting.
- Strengthened patient-provider relationships through compassionate communication and attentive listening skills.
- Answered approximately 50 telephone calls per day to offer office information, answer questions, and direct calls to staff.
Registered Medical Assistant
Premier Associates For Women Healthcare OB/GYN MFM
05.2020 - 06.2023
- Greeted patients, created & updated patient charts with accuracy to maintain current, accurate and compliant documentation
- Conducted patient evaluations, collected co-pays, scheduled appointments, measured weight, blood pressure and vitals
- Demonstrated proper infection control compliance with cleanliness around clinic, proper sanitization practices and good personal hygiene
- Displayed excellent time management skills, consistent work practices and managing patient visit responsibilities
- Assisted physician and/or Advanced Care Practitioner (ACP) with patient care, patient intake at office visit, documentation, vaccine and medication administration, clerical, environmental, and exam room prep & assistance
- Set up medical laboratory equipment and assisted with the collection & logging of laboratory specimens, simple dressings, logging & preparing specimens for testing.
- Collected over 100 blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Performed venipunctures, finger sticks and heel sticks for both adult and pediatric patients.
Customer Service Representative
Teleperformance USA
12.2019 - 05.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Managed approximately 30 high volume of incoming calls for efficient problem-solving and timely support, ensuring positive client experiences.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Certification - Certified Home Health Aide
Sunshine Training Center
Miami, FL10.2015
Associate of Science - Medical Assisting
Keiser University
Port St. Lucie, FL08.2021
Certification -
CPR And Basic Life Support Certified
Lake Worth, FL06.2022
Certification - MEDICATION TECHNICIAN
BEACON HILL CAREER TRAINING
Fort Lauderdale, FL08.2023
Skills
- Certified Home Health Aide and Medication Technician
- Excellent patient & senior care customer service
- Adaptable to variety of circumstances and needs
- Medical Terminology
- Medication Administration/Documentation
- Electronic Medical Records (Athena and E Clinical Works)
- Minor Surgical Assistance
- Medical and Billing Coding
- Companionship and emotional support
- HIPPA & State Regulations Compliance
- Perform Phlebotomy
- Medical and Clinical office procedures
- Phone Etiquette
- Appointment Scheduling
- Teamwork and Collaboration
Timeline
Registered Medical Assistant
HCA Physician Services Group Urogyenocologist
01.2024 - Current
Registered Medical Assistant
Premier Associates For Women Healthcare OB/GYN MFM
05.2020 - 06.2023
Customer Service Representative
Teleperformance USA
12.2019 - 05.2020
Home Health Aide
Self Employed
06.2016 - Current
Certification - Certified Home Health Aide
Sunshine Training Center
Associate of Science - Medical Assisting
Keiser University
Certification -
CPR And Basic Life Support Certified
Certification - MEDICATION TECHNICIAN
BEACON HILL CAREER TRAINING