Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Affiliations
Certification
Languages
Custom
Timeline
Hi, I’m

Aisha Monroe

Arlington,TX
Aisha Monroe

Summary

Talented Case managers were adept at handling high caseloads without sacrificing the quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Attentive and focused healthcare professional offering 3 years of hands-on experience in hospital environments. Successful in quickly building rapport with patients and families. Highly proficient in patient care, assessments, medication administration, and health education.

Detail-oriented Accountant with eight years of effectively maintaining accurate accounting information for large-scale financial organizations. History working as part of a financial team to manage diverse financial functions, tax management, and reporting. Works closely with executive management on complex mergers acquisitions and divestitures. Talented Case Manager was adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending the best resources and courses of action to benefit patient needs and return each to optimal quality of life.

Overview

10
years of professional experience
1
Certification

Work History

Refugee Service of Texas

Case Manager
07.2021 - 04.2023

Job overview

  • Maintaining accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • They have strengthened relationships with community organizations to increase access to supportive resources for needy clients.
  • Making calls and Solving Customer's Situation.
  • I never missed reaching my goals and it's always complete and reached 100%.
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans

D.A.S Inc

Accounting
06.2020 - 03.2021

Job overview

  • Accounting, Payroll, Tax Payroll
  • Performed accounting activities by preparing expense reports, purchase orders, and invoices.
  • Contributed to the development of the office operations manual and improved accounting procedures by implementing accounting databases and software.
  • Increased client satisfaction by providing accurate and timely tax preparation services.
  • Streamlined tax filing processes for clients, ensuring a smooth and efficient experience.
  • Increased efficiency by streamlining accounting processes and implementing new financial software

Center Du-page Hospital

Nurse Assistant
09.2019 - 01.2020

Job overview

  • Assist with OBGYN, Dentist and Brain Doctors
  • Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
  • Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
  • Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
  • Enhanced phlebotomy training program by incorporating hands-on activities and real-world scenarios.
  • Collaborated with healthcare professionals to ensure accurate and up-to-date curriculum content.
  • Supported the needs of two residents under long-term care.

Currency Exchange

Teller & Supervisor
09.2016 - 07.2019

Job overview

  • Lead & Supervisor
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
  • Streamlined teller operations for improved accuracy and efficiency in transaction processing.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Improved cross-selling success through targeted training and employee incentives.
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Assisted in recruiting new tellers, conducting interviews, and making hiring recommendations based on candidate qualifications.
  • Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries

TranCentra Corporate Ln

Service Management
10.2013 - 08.2016

Job overview

  • Customer Service, Management
  • Monitored local area network for incidents, reporting any detected events to service management platform staff.
  • Directed workforce planning, customer retention and customer service management for multiple locations.
  • Increased financial efficiency by streamlining and automating financial reporting processes.
  • Enhanced budget management by implementing expense tracking and cost reduction strategies.
  • Developed customized service management strategies tailored to each client's unique needs, resulting in increased efficiency and productivity

Education

University of Texas Arlington
Arlington, Texas

No Degree from Nursing
01.2033

College of DuPage
Glen Ellyn, IL

No Degree from Accounting
05.2020

Wheaton North High School
Wheaton, IL

High School Diploma
06.2014

Skills

  • Medical Records Management
  • Contract Management
  • Performance Management
  • Family Education
  • Health History Documentation
  • Patient Support
  • Needs Assessment
  • Data Entry and Analysis
  • Patient Needs Assessment
  • Positive Attitude
  • Social Work
  • Case Management Tracking
  • Decision-Making

Accomplishments

    I was an Honor Roll student in Middle school all through College and graduated with a high GPA of 4.0.

    I was a volunteer for ten years at world Relief.

Affiliations

  • Problem Solving
  • Hard worker
  • Learning
  • Notary

Certification

Notary

PCT Certificate of Completion

Phlebotomy Certificate of Completion

Emergency Management Institute ( An Introduction to the National Incident Management System)

Emergency Management Institute ( Introduction to Incident Command System, ICS-100)

Emergency Management Institute ( Basic Incident Command System for Initial Response, ICS-200)



Languages

Arabic
Full Professional
English
Full Professional

Custom

Over the course of my career, I have gained various skills and experiences through my time working at a Billing Company. One of these was being a supervisor. After college, I worked at a hospital that trained me in OBGYN and dentistry. I then transferred to a company called D. A.S. Inc., where I worked for three years before I pursued my accounting degree.

Timeline

Case Manager

Refugee Service of Texas
07.2021 - 04.2023

Accounting

D.A.S Inc
06.2020 - 03.2021

Nurse Assistant

Center Du-page Hospital
09.2019 - 01.2020

Teller & Supervisor

Currency Exchange
09.2016 - 07.2019

Service Management

TranCentra Corporate Ln
10.2013 - 08.2016

University of Texas Arlington

No Degree from Nursing

College of DuPage

No Degree from Accounting

Wheaton North High School

High School Diploma
Aisha Monroe