Hi, I’m
AISHA MONROE
Phlebotomy
Joliet,IL
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards. Adept in variety of software applications for EMR maintenance. Competent Phlebotomy Technician with two years of experience working in high-volume, fast-paced hospital settings. Highly knowledgeable in routine blood drawing procedures and using vacutainer tubes, tourniquets, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
11
years of professional experience
6
Certifications
Work History
Phlebotomy
LIMRA Medical Group
01.2024 - Current
Job overview
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Diagnosed and treated patients suffering from chronic conditions.
- Participated in quality improvement initiatives to optimize clinical processes and enhance overall patient care standards.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Utilized electronic health record systems effectively to manage patient appointments and minimize scheduling errors.
- Exhibited strong time management skills by prioritizing tasks effectively and completing them in a timely manner without compromising quality of care.
Phlebotomy
Clinicare Laboratory
05.2023 - 12.2023
Job overview
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Upheld patient privacy rights by complying with HIPAA regulations throughout all aspects of daily operations.
- Maintained a safe working environment by adhering to strict sanitation protocols and disposing of hazardous waste properly.
Refugee Service of Texas
Case Manager
7 2021 - 4 2023
Job overview
- Maintaining accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements
- Enhanced communication between clients and providers through consistent follow-ups and progress updates
- Strengthened relationships with community organizations to increase access to supportive resources for needy clients
- Making calls and solving customer's situations
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
D.A.S Inc
Accounting
06.2020 - 03.2021
Job overview
- Performed accounting activities by preparing expense reports, purchase orders, and invoices
- Contributed to the development of the office operations manual and improved accounting procedures by implementing accounting databases and software
- Increased client satisfaction by providing accurate and timely tax preparation services
- Streamlined tax filing processes for clients, ensuring a smooth and efficient experience
- Increased efficiency by streamlining accounting processes and implementing new financial software.
Center Du-page Hospital
Nurse Assistant
09.2019 - 01.2020
Job overview
- Assisted with OBGYN, Dentist, and Brain Doctors
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff
- Enhanced phlebotomy training program by incorporating hands-on activities and real-world scenarios
- Collaborated with healthcare professionals to ensure accurate and up-to-date curriculum content
- Supported the needs of two residents under long-term care.
Currency Exchange
Teller & Supervisor
09.2016 - 07.2019
Job overview
- Lead & Supervisor
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries
- Streamlined teller operations for improved accuracy and efficiency in transaction processing
- Reduced errors by implementing strict audit procedures and monitoring daily transactions
- Improved cross-selling success through targeted training and employee incentives
- Managed teller schedules, ensuring adequate staffing levels during peak business hours
- Assisted in recruiting new tellers, conducting interviews, and making hiring recommendations based on candidate qualifications.
TranCentra Corporate Ln
Service Management
10.2013 - 08.2016
Job overview
- Customer Service, Management
- Monitored local area network for incidents, reporting any detected events to service management platform staff
- Directed workforce planning, customer retention, and customer service management for multiple locations
- Increased financial efficiency by streamlining and automating financial reporting processes
- Enhanced budget management by implementing expense tracking and cost reduction strategies
- Developed customized service management strategies tailored to each client's unique needs, resulting in increased efficiency and productivity.
Education
University of Texas ArlingtonArlington, Texas
No Degree from Nursing
05.2001 - 05.1933
College of DuPageGlen Ellyn, IL
No Degree from Accounting
Wheaton North High SchoolWheaton, IL
High School Diploma
Skills
Medical Records Management
Contract Management
Performance Management
Family Education
Health History Documentation
Patient Support
Needs Assessment
Data Entry and Analysis
Patient Needs Assessment
Positive Attitude
Social Work
Case Management Tracking
Decision-Making
Medical Laboratory Procedures
Order of draw
Sample and specimen collection
Nursing research utilization
Certification
Notary
Accomplishments
- I was an Honor Roll student in Middle school all through College and graduated with a high GPA of 4.0.
- I was a volunteer for ten years at world Relief.
Custom
Over the course of my career, I have gained various skills and experiences through my time working at a Billing Company. One of these was being a supervisor. After college, I worked at a hospital that trained me in OBGYN and dentistry. I then transferred to a company called D. A.S. Inc., where I worked for three years before I pursued my accounting degree.
Activities
- Problem Solving
- Hard worker
- Learning
- Notary
- labortory
Languages
Arabic
English
Timeline
LIMRA Medical Group
Phlebotomy
01.2024 - Current
Clinicare Laboratory
Phlebotomy
05.2023 - 12.2023
Accounting
D.A.S Inc
06.2020 - 03.2021
Nurse Assistant
Center Du-page Hospital
09.2019 - 01.2020
Teller & Supervisor
Currency Exchange
09.2016 - 07.2019
Service Management
TranCentra Corporate Ln
10.2013 - 08.2016
University of Texas Arlington
No Degree from Nursing
05.2001 - 05.1933
Case Manager
Refugee Service of Texas
7 2021 - 4 2023
College of DuPage
No Degree from Accounting
05.2020
Wheaton North High School
High School Diploma
05.2014