Aisha Moulden
Annapolis,MD
Summary
Dedicated Mental Health Technician at Sheppard Pratt Hospital, skilled in de-escalation techniques and compassionate care. Successfully implemented individualized care plans, enhancing patient outcomes through effective communication and relationship building. Advocated for patient needs while maintaining HIPAA compliance, fostering a safe and supportive environment for mental health recovery.
Overview
12
12
years of professional experience
Work History
Mental Health Technician
Sheppard Pratt Hospital
10.2021 - Current
- Monitored patient behavior and emotional well-being to ensure safety and support treatment plans.
- Assisted in implementing individualized care plans tailored to each patient's needs and goals.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
- Trained and mentored new staff on protocols, patient care techniques, and emergency procedures.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
- Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Fostered positive relationships with patients, building trust and facilitating therapeutic interactions.
- Advocated for patient needs within healthcare system, ensuring access to necessary resources.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
Security Supervisor
Allied Universal Security Services
10.2023 - 05.2025
- Supervised security personnel to ensure compliance with safety protocols and company policies.
- Developed and implemented training programs for new security staff, enhancing operational efficiency.
- Coordinated emergency response procedures, ensuring timely communication during critical incidents.
- Conducted regular site inspections to identify vulnerabilities and recommend improvements for security measures.
- Conducted regular patrols of facility to detect and deter security threats.
- Led team meetings to discuss performance metrics, share updates, and promote a culture of continuous improvement.
- Analyzed security operations data to identify trends and develop strategic recommendations for risk mitigation.
- Recorded incident reports with detailed accounts of occurrences.
- Monitored alarm systems and CCTV footage to enable prompt attention and response.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Supervised team of 20 security personnel during shift.
Care Assistant
Sunrise Senior Assisted Living
02.2017 - 09.2021
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored patient health and reported changes to nursing staff promptly.
- Maintained accurate documentation of patient care and progress notes.
- Collaborated with healthcare teams to develop individualized care plans.
- Trained new staff on best practices for patient care, enhancing service quality and team efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Medical Technician
Brightview Assisted Living
02.2015 - 10.2017
- Conducted diagnostic tests on patient samples to ensure accurate results and timely reporting.
- Operated and maintained laboratory equipment, ensuring compliance with safety protocols and procedures.
- Collaborated with healthcare professionals to interpret test results and provide relevant insights for patient care.
- Assisted in the development of standard operating procedures, enhancing workflow efficiency within the lab environment.
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts.
- Administered medications and performed basic and advanced patient assessments.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Adapted quickly to new laboratory information systems, improving report turnaround times and clinical decision-making.
- Enhanced patient care by meticulously conducting diagnostic tests and accurately reporting results.
CNA
Patient First Urgent Care Center
11.2013 - 10.2015
- Assisted in patient intake and documentation processes to ensure accurate medical records
- Supported healthcare professionals in administering patient care and follow-up procedures
- Organized and maintained medical supplies for optimal efficiency during patient visits
- Scheduled appointments and coordinated communication between patients and medical staff
- Maintained cleanliness and safety standards within examination rooms and equipment
- Engaged with patients to provide education on treatment plans and follow-up care
- Utilized electronic health record systems to update patient information accurately
- Prepared patients for examinations by taking vital signs and recording health histories
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Performed medical records management, including filing, organizing and scanning documents.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
Education
High School Diploma -
Annapolis Senior High School
Annapolis, MD06.2018
Skills
- De-escalation techniques
- Behavior observation
- Stress reduction techniques
- Suicide prevention
- Substance abuse awareness
- Medication administration
- Family engagement
- Family relations
- Anger management
- Anxiety management
- Mental health first aid
- Obsessive-compulsive disorder support
- Trauma-informed care
- Problem-solving
- Compassionate care
- Relationship building
- Personal hygiene assistance
- Activities of daily living ADL assistance
- Heartsaver CPR AED (CPR AED)
- HIPAA requirements
Timeline
Security Supervisor
Allied Universal Security Services
10.2023 - 05.2025
Mental Health Technician
Sheppard Pratt Hospital
10.2021 - Current
Care Assistant
Sunrise Senior Assisted Living
02.2017 - 09.2021
Medical Technician
Brightview Assisted Living
02.2015 - 10.2017
CNA
Patient First Urgent Care Center
11.2013 - 10.2015
High School Diploma -
Annapolis Senior High School
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