Aisha Munir
Barista
Houston,TX
Summary
Dynamic and goal-oriented professional with a proven track record at Boston Market, excelling in customer service and team collaboration. Skilled in cash handling and conflict resolution, I enhanced customer satisfaction and streamlined operations, contributing to increased sales and repeat business. Adaptable and reliable, I thrive in fast-paced environments.
Professional with thorough understanding of medical debt collection process and strong track record of achieving results. Known for exceptional negotiation skills and ability to navigate complex billing systems. Team-oriented and adaptable with focus on collaborative problem-solving and meeting organizational goals.
Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
13
13
years of professional experience
Work History
Drive-Thru Cashier
KFC
09.2012 - 08.2014
- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Maintained clean and organized workstations, adhering to strict health and safety guidelines.
- Maintained clean, tidy and orderly work station to uphold company standards.
Front Counter Cashier
Boston Market
05.2014 - 12.2015
- Enhanced front counter operations by maintaining a clean, organized, and welcoming environment.
- Maintained strong customer relationships through friendly interactions and attentive service.
- Managed high volumes of transactions during busy periods, maintaining accuracy and efficiency under pressure.
- Collaborated with team members to ensure seamless front counter operations during peak hours.
- Reduced wait times by efficiently multitasking between cash register operation and order preparation duties.
- Improved customer satisfaction by providing efficient and accurate cash handling services.
- Promoted a safe work environment by consistently following health and safety guidelines when working at the front counter area.
- Trained new hires on front counter procedures, fostering consistent performance across all team members.
- Contributed to increased sales by upselling promotions and offering helpful product suggestions.
- Resolved customer complaints professionally, leading to higher overall customer retention rates.
- Streamlined checkout process for faster service with the implementation of effective time management strategies.
- Balanced cash drawers accurately at shift end, contributing to financial accountability for the store location.
- Helped customers complete purchases, locate items, and join reward programs.
- Approached every question or concern with calm and level-headed approach.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card, and check transactions to complete customer purchases.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Cook
Boston Market
05.2015 - 12.2015
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Supported kitchen staff training and development, leading to increased productivity and efficiency.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Showcased excellent knife skills for precise cutting and preparation of various ingredients.
- Trained new kitchen staff, ensuring they met restaurant's high standards.
- Streamlined food preparation process, increasing kitchen productivity.
- Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
Reservations Manager
Uhaul Moving And Storage
09.2016 - 10.2017
- Maintained strong relationships with key clients, resulting in repeat business and increased bookings.
- Assisted front office staff in managing walk-ins or last-minute changes during peak periods, maintaining smooth operations and guest satisfaction levels.
- Effectively resolved guest issues related to reservations, resulting in satisfied customers and positive reviews.
- Conducted regular audits of reservation records, maintaining accuracy and reducing discrepancies.
- Monitored inventory levels across multiple booking channels, preventing overbooking incidents and maximizing room revenue opportunities.
- Enhanced customer satisfaction by efficiently managing reservations and providing exceptional service.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Resolved various issues and discrepancies for customers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Fraud Prevention Specialist
ACT
05.2017 - 12.2019
- Maintained detailed records of all investigations conducted, providing valuable data for trend analysis and future case management efforts.
- Managed complex cases involving identity theft, credit card fraud, and other forms of financial crime, resulting in successful resolution for affected customers.
- Supported colleagues in navigating difficult situations involving potential fraud by providing timely advice based on professional expertise and experience.
- Conducted thorough investigations of suspected fraud cases, leading to the recovery of lost funds.
- Analyzed transaction patterns to identify and mitigate emerging fraud trends.
- Streamlined fraud investigation processes, which accelerated resolution of cases.
- Improved customer trust by promptly addressing and resolving fraud-related inquiries and complaints.
- Reviewed transactions and receipts to identify any suspicious activity.
- Summarized all key information regarding investigation into detailed report for delivery to client.
Medical Debt Collector
FMA
03.2019 - 09.2020
- Corrected, completed and processed claims for multiple payer codes.
- Processed billing calls and answered questions from patients and third-party carriers.
- Assisted in reconciling deposit and patient collections.
- Processed online and paper appeal submissions and refund requests.
- Improved patient satisfaction by providing compassionate and empathetic assistance in resolving their medical debts.
- Provided exceptional customer service during the debt collection process by addressing patient concerns, answering questions, and offering support in finding viable financial solutions.
- Maintained strict adherence to HIPAA guidelines while handling sensitive patient information during the collection process, ensuring confidentiality at all times.
Barista
Scooter's Coffee
07.2025 - Current
- Delivered exceptional customer service in high-volume coffee environment.
- Operated espresso machines and brewing equipment with precision and care.
- Trained new baristas on beverage preparation and customer interaction protocols.
- Managed inventory levels, ensuring freshness and availability of products.
- Maintained cleanliness and organization of workstations, adhering to health standards.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
Associate of Applied Science - Criminal Justice
Remington College
Houston, TX06-2014
High School Diploma -
Langham Creek High School
Houston, TX06-2012
Skills
- Strong negotiation skills
- HIPAA compliance
- Goal-oriented mindset
- Stress tolerance
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Updating customer accounts
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Clear communication
- Team collaboration
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Data entry skills
- Decision-making
- Debt recovery
- Relationship building
- Payment scheduling
- Microsoft office
- Documentation and recordkeeping
- Documentation skills
- Negotiation and resolution
- Professional ethics
- Team building
- Task prioritization
- Work Planning and Prioritization
- Self motivation
- Interpersonal skills
- Client relationship management
- Customer relationship management
- Conflict resolution
- Goal setting
- Risk assessment
- Problem identification
- Account monitoring
- Professionalism
- Pleasant telephone demeanor
- Interpersonal communication
- Basic mathematics
- Account reconciliation
- Training and teaching
- Investigative research
- Payment processing
- Record keeping
- Adaptability
- Paperwork processing
- Customer retention
- Telephone etiquette
- Report writing
- Risk management
- Cash application
- Professional demeanor
- Presentation skills
- Problem-solving aptitude
- Dispute resolution
- Stress management
- Persuasive negotiation
- Skip tracing
- Credit management
- Account management
Languages
English
Native or Bilingual
Timeline
Barista
Scooter's Coffee
07.2025 - Current
Medical Debt Collector
FMA
03.2019 - 09.2020
Fraud Prevention Specialist
ACT
05.2017 - 12.2019
Reservations Manager
Uhaul Moving And Storage
09.2016 - 10.2017
Cook
Boston Market
05.2015 - 12.2015
Front Counter Cashier
Boston Market
05.2014 - 12.2015
Drive-Thru Cashier
KFC
09.2012 - 08.2014
Associate of Applied Science - Criminal Justice
Remington College
High School Diploma -
Langham Creek High School