Aisha Mushtag
Houston
Summary
Dynamic Operations and Support Manager with over 12 years of experience in enhancing business processes through innovative platforms like Zendesk and Asana. Recognized for a forward-thinking approach in team building and project management, integrating research and communication skills to drive impactful contributions. Proven track record in optimizing administrative functions and fostering a productive work environment, with a strong emphasis on teamwork and operational success. Committed to leveraging extensive expertise across corporate and startup environments for continued professional growth and meaningful achievements.
Overview
13
13
years of professional experience
Work History
Sales Associate
Nordstrom, Galleria
11.2025 - Current
- Achieved sales goals consistently through a combination of in-store and digital selling efforts, including text messages and social media engagement.
- Built lasting relationships with customers by providing personalized service and expert product recommendations.
- Delivered exceptional customer service by understanding individual preferences and guiding them in selecting clothing and accessories that matched their style and fit.
- Used fashion and product knowledge to stay ahead of trends, helping customers find the perfect pieces while increasing personal sales.
- Opened Nordstrom Rewards accounts to grow customer loyalty and maximize sales opportunities.
- Worked collaboratively with team members to maintain a customer-ready department by ensuring inventory was stocked, orders were filled, and displays were updated.
- Contributed to store success by assisting in price markdowns, light cleaning, and ensuring a welcoming store environment.
Academic Researcher, Paralegal, Ghostwriter
Private Client, Upwork
02.2024 - 08.2025
- Organized tasks for optimal productivity, enhancing project completion speed.
- Communicated complex ideas clearly, ensuring audience engagement and understanding.
- Conducted thorough research ensuring factual accuracy in all written works.
- Built strong client relationships through active listening and feedback integration.
- Maintained confidentiality, fostering trust and professionalism with clients.
- Streamlined ghostwriting process, enhancing project completion speed and increasing client satisfaction through timely deliverables.
- Maintained rigorous standards of accuracy and quality, ensuring final drafts were polished and free from errors, strengthening client trust.
Sales Specialist
Saks Fifth Avenue / Saks OFF 5th
01.2021 - 05.2023
- Enhanced customer engagement, boosting repeat business and loyalty program sign-ups.
- Trained team members in sales techniques, improving overall store performance.
- Resolved customer issues by adhering to core values, enhancing satisfaction.
- Collaborated on promotional campaigns, driving increased foot traffic.
- Maintained merchandise displays, ensuring brand compliance and appeal.
- Enhanced customer engagement by delivering tailored product recommendations, leading to noticeable increases in sales and customer loyalty.
- Partnered with management to execute promotional campaigns, driving foot traffic and boosting sales during peak seasons.
Online Fashion Merchandising Manager
Attuale, UAE & Remote
01.2019 - 12.2021
- Managed website for optimal product display, enhancing user experience and sales.
- Aligned merchandise plans with strategic initiatives, boosting campaign effectiveness.
- Collaborated on budgets, ensuring purchasing plans met financial goals.
- Reported on KPIs, providing insights that drove eCommerce sales growth.
- Handled Zendesk support, maintaining seamless customer interactions and database accuracy.
Front Desk Agent, Patient-Guest Relations
Rotary House Hotel (MD Anderson Cancer Hospital), Marriott Intl
01.2016 - 01.2019
- Facilitated seamless check-ins for 200+ guests daily, enhancing guest satisfaction.
- Coordinated with MD Anderson for patient needs, ensuring exceptional service delivery.
- Managed Salesforce support tickets, optimizing workflow efficiency.
- Processed payments accurately, maintaining financial integrity.
- Assisted in recruiting by developing candidate questionnaires, improving hiring quality.
- Maintained meticulous records of guest transactions and accounting issues, ensuring financial accuracy and compliance with hotel policies.
- Fostered a welcoming atmosphere for guests, enhancing their overall experience and building lasting relationships.
- Partnered with medical staff to address patient needs, ensuring timely and effective service delivery.
- Evaluated guest feedback and implemented improvements, resulting in marked gains in service quality and repeat visits.
Executive Assistant
The Emblems
01.2013 - 01.2016
- Managed executive schedules, ensuring seamless operations and timely meetings.
- Facilitated meetings by organizing logistics and preparing necessary documents.
- Streamlined communication via Slack, enhancing executive response efficiency.
- Prioritized and managed email correspondence, ensuring prompt and accurate responses.
- Coordinated travel arrangements, adapting to changes for uninterrupted travel plans.
- Streamlined executive schedules, achieving improved time management and increasing availability for strategic initiatives.
Education
BBA - International Business
University of Houston-Downtown
01.2012
Skills
- Microsoft Office
- Adobe Creative Suite
- Salesforce
- Asana
- Slack
- Zendesk
- Academic Research
- Customer Service
- Recruiting
- Policy Adherence
- Organizational Skills
- Leadership
- Customer service
- Teamwork and collaboration
- Problem-solving skills
Languages
English (Native)
Urdu (Highly proficient)
Hindi (Highly proficient)
Arabic (Proficient)
Spanish (Novice)
Timeline
Sales Associate
Nordstrom, Galleria
11.2025 - Current
Academic Researcher, Paralegal, Ghostwriter
Private Client, Upwork
02.2024 - 08.2025
Sales Specialist
Saks Fifth Avenue / Saks OFF 5th
01.2021 - 05.2023
Online Fashion Merchandising Manager
Attuale, UAE & Remote
01.2019 - 12.2021
Front Desk Agent, Patient-Guest Relations
Rotary House Hotel (MD Anderson Cancer Hospital), Marriott Intl
01.2016 - 01.2019
Executive Assistant
The Emblems
01.2013 - 01.2016
BBA - International Business
University of Houston-Downtown