Front Desk Agent, Patient-Guest Relations
Rotary House Hotel (MD Anderson Cancer Hospital), Marriott Intl
Houston, TX
01.2016 - 01.2019
- Facilitated seamless check-ins for 200+ guests daily, enhancing guest satisfaction.
- Coordinated with MD Anderson for patient needs, ensuring exceptional service delivery.
- Managed Salesforce support tickets, optimizing workflow efficiency.
- Processed payments accurately, maintaining financial integrity.
- Assisted in recruiting by developing candidate questionnaires, improving hiring quality.
- Maintained meticulous records of guest transactions and accounting issues, ensuring financial accuracy and compliance with hotel policies.
- Fostered a welcoming atmosphere for guests, enhancing their overall experience and building lasting relationships.
- Partnered with medical staff to address patient needs, ensuring timely and effective service delivery.
- Evaluated guest feedback and implemented improvements, resulting in marked gains in service quality and repeat visits.