Front Desk Agent, Patient-Guest Relations Rotary House Hotel (MD Anderson Cancer Hospital), Marriott Intl
Houston, TX
01.2016 - 01.2019
Facilitated seamless check-ins for 200+ guests daily, enhancing guest satisfaction. Coordinated with MD Anderson for patient needs, ensuring exceptional service delivery. Managed Salesforce support tickets, optimizing workflow efficiency. Processed payments accurately, maintaining financial integrity. Assisted in recruiting by developing candidate questionnaires, improving hiring quality. Maintained meticulous records of guest transactions and accounting issues, ensuring financial accuracy and compliance with hotel policies. Fostered a welcoming atmosphere for guests, enhancing their overall experience and building lasting relationships. Partnered with medical staff to address patient needs, ensuring timely and effective service delivery. Evaluated guest feedback and implemented improvements, resulting in marked gains in service quality and repeat visits. Show Description