Aisha Armstead
Carrollton
Summary
I am a sincere, loyal and dedicated individual who has a great deal of ambition. I love to learn, and am always up to a challenge. I get along well with others, while also working efficiently on my own. I am seeking a position where I can develop and excel while giving my best to an employer.
Overview
13
13
years of professional experience
Work History
Pharmacy Benefits Manager
Smithrx
Plano
10.2023 - 03.2025
- Develop and maintain lists, or formularies, of covered medications on behalf of health insurers, which influence which drugs individuals use and determine out-of-pocket costs
- Maintain a high level of accuracy in all requested tasks and goals.
- Collaborated with internal staff members across multiple departments in order to ensure accurate processing of claim forms.
- Managed the coordination of prescription drug services between healthcare providers, pharmacies, and insurance companies.
Patient Care Technician
Methodist Dallas Medical Center
Dallas
10.2022 - 03.2024
- Provided physical support to assist patients with bathing, dressing and toileting.
- Provided direct patient care and assistance to healthcare team members.
- Answered patient call signals and signal lights to determine patients' needs.
- Prepared patient chart for admission and compiled appropriate paperwork.
Medical Assistant/Healthcare Customer Service Representative
Concentra
Addison
10.2018 - 10.2023
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Monitor and maintain the computer systems and networks.
- Answer questions, address complaints and give suitable information.
- Registered new patients into practice management software program accurately entering demographic information.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Specimen Processor Technician
Millennium Health
Dallas
04.2018 - 12.2018
- Ensure blood, urine, tissue and fluid specimens collected on patient care floors, operating rooms and Ambulatory Care Center are sent to the correct department for STAT and routine testing.
- Review, transcribe and enter demographic and specimen data into the laboratory information system.
- Maintain a high level of accuracy in all requested tasks and goals.
- Analyzed experimental results and determined whether results fit within standard procedures.
Answering Service Operator
Baylor Scott and White Health
01.2018 - 10.2018
- Act as human answering service outside or during business hours for a variety of businesses, including doctor's offices, hospitals, and insurance companies.
- Emergency Operator, Codes Caller and Documentation
- Greet callers, establishing reason for calling, Answer questions, resolving by contacting appropriate persons
Customer Service Agent
PFSweb
Dallas
03.2017 - 01.2018
- Process sales orders efficiently.
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Answer questions, address complaints and give suitable information.
Technical Support Agent
VOLT/ AT&T UVERSE
Dallas
09.2014 - 10.2015
- Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.
- Monitor and maintain the computer systems and networks.
- Diagnose and resolve technical hardware and software issues involving internet connectivity, and email.
Front Office Secretary
TYLER JUNIOR COLLEGE
Tyler
08.2012 - 05.2014
- Data Entry, keep updated records and files and maintain financial sheets.
- Answer all incoming calls and redirect them or keep and distribute messages.
- Answer questions, address complaints and give suitable information.
- Maintain maintenance work order, Set appointments
Education
ASSOCIATE OF ARTS - Nursing
RICHLAND COLLEGE
05.2016
DUNCANVILLE HIGH SCHOOL -
06.2011
Skills
- Data Entry
- Phlebotomy
- Customer Service
- Urinalysis
- Scheduling
- Software troubleshooting
- Claims processing
Volunteer Internship
- Willowbend Nursing & Rehabilitation Center, 01/01/13, 12/01/13
- The Laurenwood Nursing and Rehabilitation, 01/01/11, 12/01/11
Timeline
Pharmacy Benefits Manager
Smithrx
10.2023 - 03.2025
Patient Care Technician
Methodist Dallas Medical Center
10.2022 - 03.2024
Medical Assistant/Healthcare Customer Service Representative
Concentra
10.2018 - 10.2023
Specimen Processor Technician
Millennium Health
04.2018 - 12.2018
Answering Service Operator
Baylor Scott and White Health
01.2018 - 10.2018
Customer Service Agent
PFSweb
03.2017 - 01.2018
Technical Support Agent
VOLT/ AT&T UVERSE
09.2014 - 10.2015
Front Office Secretary
TYLER JUNIOR COLLEGE
08.2012 - 05.2014
ASSOCIATE OF ARTS - Nursing
RICHLAND COLLEGE