Aisha Owens-Carter
Medical Secretary
Hyde Park,MA
Summary
Versatile Administrative professional well-versed in healthcare practices, compliance standards and operations. Excellent problem-solver and clear communicator with positive and upbeat personality. Advanced abilities in Epicare.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
22
22
years of professional experience
Work History
Medical Secretary
Atrius Health
09.2019 - Current
- Answered phone calls and messages for several Rheumatology and Nephrology physicians medical facility, scheduling appointments, and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Enhanced office productivity by handling high volume of callers per day.
- Prepared and processed patient referrals and transfer requests.
Medical Secretary
Atrius Health
06.2008 - 09.2019
- Answered phone calls and messages for several different specialists in the medical specialties dept, scheduling appointments, and handling patient inquiries.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
- Performed various administrative tasks by filing, copying and faxing documents.
- Kept information confidential and followed HIPAA guidelines to maintain patient trust.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Medical Assistant
Brigham And Women's Hospital
04.2001 - 06.2008
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Prepared lab specimens for diagnostic evaluation.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained client medical history, medication information, symptoms, and allergies.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Verified patient insurance coverage and collected required co-payments.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Measured patient pulse oximetry.
- Called and faxed pharmacies to submit prescriptions and refills.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Collected and documented patient medical information such as blood pressure and weight.
Education
Associate of Science - Medical Assisting
Burdett College
Boston, MA06.1998
No Degree - Psychology
Virginia State University
Petersburg, VAHigh School Diploma -
Westwood High School
Westwood, MA06.1993
Skills
- Team Goals
- Practitioner Support
- Organization and Time Management
- Prescription Refills
- Answer Telephones
- Patient Scheduling
- Call Transfers
- Medical Terminology
- Patient Appointment Coordination
- HIPAA
- Customer Service
- Computer Proficiency
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Nothing in life is to be feared. It is only to be understood.
Marie Curie
Timeline
Medical Secretary
Atrius Health
09.2019 - Current
Medical Secretary
Atrius Health
06.2008 - 09.2019
Medical Assistant
Brigham And Women's Hospital
04.2001 - 06.2008
Associate of Science - Medical Assisting
Burdett College
No Degree - Psychology
Virginia State University
High School Diploma -
Westwood High School