Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking/Pleasant personality with High appreciated customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
IT AWS (2 days)
Sony Music/Pictures
Madison Ave, NY
06.2019 - Current
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Coordinated daily operations to ensure smooth workflow during peak hours.
Designed cloud infrastructure to support scalable application deployment.
Evaluated and selected cloud service providers based on project requirements.
Developed architecture blueprints to streamline cloud migration processes.
Assessed security protocols for cloud environments to ensure compliance and safety.
Documented architectural decisions and frameworks for future reference and training.
Collaborated with developers and other stakeholders to ensure successful deployment of applications on the cloud platform.
Migrated customers to latest virtual servers and storage technologies to improve performance.
Built and maintained repository of deliverables, methodologies, and business development documents in Microsoft SharePoint.
Configured CI and CD pipelines using DevOps tools such as Jenkins or Circle's for continuous delivery of code changes into production systems hosted on the cloud platform.
IT Servers, Networking/Software Training (wk ends)
Horizon Technical Consultants
Westbury, New York
03.2014 - Current
Implemented software upgrades and managed system migrations for various clients.
Provided technical support and guidance during system implementations and integrations.
Collaborated with cross-functional teams to design effective IT strategies and solutions.
Conducted training sessions for staff on new technologies and software applications.
Assisted clients in developing and implementing IT strategies to improve business operations.
Performed research on latest technologies and trends in the IT industry to make recommendations to clients.
Coordinated system installations, testing, and code corrections.
Analyzed client IT systems to identify improvement opportunities and optimize performance.
Assisted in daily operations and coordinated team activities effectively.
Delivered hands-on instruction using various programming languages and tools.
Designed course materials that align with industry standards and best practices.
Collaborated with faculty to integrate technology into learning environments effectively.
Implemented innovative teaching methods to foster a positive learning atmosphere.
Organized hands-on activities for students to practice their newly acquired skills.
Performed troubleshooting tasks related to software installation or system configuration errors.
Receptionist Coordinator
Best Western Hotel
Newark, New Jersey
01.2017 - 02.2020
Greeted guests and provided information regarding hotel services and local attractions.
Managed phone calls and directed inquiries to appropriate departments or personnel.
Coordinated room bookings and maintained accurate reservation records.
Assisted in check-in and check-out processes for a smooth guest experience.
Handled guest feedback and resolved issues promptly to enhance satisfaction.
Assisted in resolving customer complaints or inquiries in a timely manner.
Developed efficient systems for managing customer data securely in accordance with company policies.
Coordinated various administrative tasks such as filing documents and preparing reports.
Provided assistance with organizing special events hosted by the organization.
Assisted in preparing audit documentation and reports for internal reviews.
Assisted with the preparation of audit working papers, including gathering supporting documentation for testing purposes.
Reviewed financial statements for accuracy and compliance with regulations.
Education
MBA - Marketing Management And Research
Osmania University
India
Skills
Cloud architecture
Customer relationship management
Troubleshooting methodologies
IT risk assessment
Incident response
Network security
System integration
System migration
Staff training
Timeline
IT AWS (2 days)
Sony Music/Pictures
06.2019 - Current
Receptionist Coordinator
Best Western Hotel
01.2017 - 02.2020
IT Servers, Networking/Software Training (wk ends)
Sales Manager at Sony Pictures Network, Sony Pictures Networks India Pvt LtdSales Manager at Sony Pictures Network, Sony Pictures Networks India Pvt Ltd