Aisha Redux
The Bronx,NY
Summary
Hardworking employee enthusiastic about learning healthcare service field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
18
18
years of professional experience
Work History
Service Agent
Healthfirst NY
06.2022 - Current
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Effectively assisting Healthfirst members of all lines of business in facilitating health insurance needs in fast-paced contact center environment
- Assisting members in correspondence requests and comprehending information required
- Assistance in making premium payments to account, requesting Healthfirst insurance materials, explaining all benefits and communicating member clinical needs to clinical department.
- Received Intake Dept certification badge
- Assisted medical providers in creating member authorizations, faxing relevant materials and verifying authorization status and requirements
- QA 100% score for five consecutive months
- Seamless communication with clinical dept in the request for care management and utilization management needs.
Home Tutoring Tutor
Independent Contractor - Self Employed
11.2015 - 01.2022
- In charge of coordinating and developing tutoring programs for new and existing clients
- Maintained detailed records of student progress, enabling targeted interventions and support where needed.
- Promoted a positive learning environment by fostering open communication with students and parents.
- Streamlined scheduling processes for improved efficiency and increased availability of tutoring sessions.
- Enhanced student performance by implementing effective tutoring strategies and personalized learning plans.
Service Coordinator
Touchstone Tots Daycare
10.2010 - 11.2015
- In charge of multiple phone lines, directed incoming calls to appropriate individuals, sort, organize mail and other duties requested by management
- Maintain up to date files for all new and existing students on computer system
- Organize meetings, events, staff evaluations, reviews and training on a weekly basis
- Collect cash/credit card payments, receipts and coordinated weekly bank deposit
- Perform additional clerical tasks requested by management.
Administrative Assistant
Guinea Development Foundation
05.2006 - 05.2010
- Welcome and direct all guests to proper personnel
- Attend to all incoming calls, organize and distribute mail and faxes as well as stock office supplies
- In charge of program director's calendar
- Coordinated events, travel plans, educational talks, meetings and reimbursements
- Assist in designing promotional material and press kits for up to 10 annual events
- Worked closely with committee and board members to prepare and present annual budget
- Served as director's back-up for speaking events when needed
- Assist call center department when in need of coverage
- Aide clients fill out and translate paperwork like medical insurance coverage, referrals and assist medical offices obtain authorizations
- Perform additional clerical tasks requested by program director.
Education
Communications -
Fordham University
Bronx, NY01.2006
Skills
- Ability to multi-task in high level environment
- Excellent Communication
- Complaint Handling
- Stress Tolerance
- Documentation And Reporting
- Problem Solving and Critical Thinking in Fast-paced situations
Languages
French
Native or Bilingual
susu
Native or Bilingual
Timeline
Service Agent
Healthfirst NY
06.2022 - Current
Home Tutoring Tutor
Independent Contractor - Self Employed
11.2015 - 01.2022
Service Coordinator
Touchstone Tots Daycare
10.2010 - 11.2015
Administrative Assistant
Guinea Development Foundation
05.2006 - 05.2010
Communications -
Fordham University
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