Summary
Overview
Work History
Education
Skills
Timeline
Generic

Aisha Rizvi

Carteret,NJ

Summary

Dedicated medical professional with over 10 years of experience managing offices for physicians. Reputation for skillfully communicating with stressed patients and ensuring full satisfaction. Thrive in a high-volume call center environment.

Overview

18
18
years of professional experience

Work History

Referral Coordinator

Concentra
Plano, TX
09.2019 - 11.2022
  • Prioritized referrals according to urgency and adhered to appropriate referral deadlines.
  • Reviewed demographic, clinical and insurance information before sending to referred specialists.
  • Reviewed referral details and expectations with providers and patients and requested new referrals when necessary.
  • Answered questions and resolved concerns raised by both patients and specialists.
  • Reviewed medical records to determine if additional services are needed prior to making a referral.
  • Coordinated with external agencies to ensure timely processing of referrals.
  • Performed data entry related to referrals into electronic health record systems.
  • Communicated regularly with patients regarding their care plans following a referral.
  • Adhered to HIPAA regulations when handling confidential patient information.

Office Manager

Avenel Urgent Care
Avenel, NJ
02.2015 - 07.2019
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Managed office inventory and placed new supply orders.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.

Front Desk

Pediatric care pa
Woodbridge, NJ
01.2005 - 02.2014
  • Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
  • Handled cash, credit card, and room charges transactions accurately.
  • Ensured that all complaints and problems were resolved quickly by communicating with relevant departments.
  • Maintained daily paperwork including reports, logs and records related to front desk operations.
  • Kept lobby area neat and tidy throughout shift by cleaning up any messes left behind by guests.
  • Greeted and welcomed guests in a professional manner.
  • Updated computer systems with current guest information as required.
  • Managed lost and found items following established guidelines regarding storage, retrieval, documentation and return of items.
  • Processed check-outs for departing guests according to established procedures including issuing invoices or receipts for room charges and payments made during the stay.
  • Received incoming calls and coordinated with staff to fulfill customer requests.
  • Posted charges, updated accounts and issued bills to departing guests.

Education

High School Diploma -

John F Kennedy Memorial High School
Iselin, NJ
06-2009

Medical Assistant Certification - Medical Assisting

Sanford Brown
Iselin, NJ
05-2009

Skills

  • Insurance precertification processes
  • Multi-line phone proficiency
  • Appointment Scheduling
  • Accurate Documentation
  • Organizational abilities
  • Medical terminology knowledge
  • HIPAA Regulations
  • Insurance Verification
  • Scheduling Software

Timeline

Referral Coordinator

Concentra
09.2019 - 11.2022

Office Manager

Avenel Urgent Care
02.2015 - 07.2019

Front Desk

Pediatric care pa
01.2005 - 02.2014

High School Diploma -

John F Kennedy Memorial High School

Medical Assistant Certification - Medical Assisting

Sanford Brown

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Aisha Rizvi