Aisha Malone

• Targeted specific community groups with wellness and disease management information
• work directly with patient treatment teams and participated in care coordination procedures.
• help vulnerable individuals navigate complex healthcare system
• managed enrollment transportation paperwork for individuals to take advantage of community resources.
• address patient concerns and provided support to monitor global demographics
• Engage clients and health related activities to enhance overall well-being some
• transported or accompany clients to schedule health appointments or referral sites

• Greeted guest at front desk and engaged in pleasant conversations while managing check-in process
• answered multi line phone system and enthusiastically greeted callers.
• developed and maintained positive relationships with guest for satisfaction.
• Imported facility room maintenance problems to appropriate personnel for immediate remediation

Building rapport and providing medical and social assistance for 3+ clients weekly.

• Care planning, medical documentation, and medication management on a daily basis
• Mental and emotional support; exposure with mental health and geriatric population.
• Engage patients in a meaningful conversation, socialization, and activity while providing personal care assistance
• recognized and reported abnormalities or changes in patient's health status to case manager
• Supported clients with mental support and physical activities to accomplish quality
• Transported individuals to events and activities, medical appointments, and shopping trips.
• Cooked meals and assisted patients with eating tasks to support healthy nutrition.
• Laundered items, changed sheets and made bed to keep patients' bedroom clean.
• Built strong relationships with clients to deliver emotional support and companionship.

• Entrusted to handle confidential and sensitive health information w/ HIPAA compliance
• Managed large range of social services: family/pet aid, phone call screening, client financials, etc.