Aisha Rodriguez
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
29
29
years of professional experience
Work History
Senior Specialist/Administrator
Prudential Financial
01.2006 - Current
- Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.
- Identified areas in need of critical improvement and implemented strategies to achieve targets.
- Managed complex projects from inception to completion, ensuring timely delivery and client satisfaction.
- Supported department leadership in implementing new policies, procedures and controls.
- Established strong working relationships with clients through exceptional customer service and proactive communication efforts.
- Introduced innovative solutions to address critical business challenges, driving significant improvements in performance metrics.
- Ensured compliance with industry regulations by keeping abreast of changes in legislation and updating internal policies accordingly.
- Collaborated with cross-departmental teams in developing cohesive strategies aimed at achieving long-term organizational goals.
- Assisted with staff training to enforce quality, safety and sanitation guidelines.
Billing Specialist
Quest Diagnostics
10.2001 - 12.2005
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Researched and resolved billing discrepancies to enable accurate billing.
- Provided excellent customer service, developing and maintaining client relationships.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Senior Legal Administrative Assistance
First Union
06.1995 - 09.2001
- Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
- Prepared drafts of forms, letters and agreements for legal staff use.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Scheduled and coordinated meetings between legal teams and clients.
- Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
- Developed positive relationships with court staff and opposing counsel offices to facilitate smooth communication and collaboration.
- Streamlined legal document management by implementing an efficient filing system, resulting in increased productivity and reduced retrieval time.
Education
High School Diploma -
Mastbaum High School
Philadelphia, PASkills
- Documentation Management
- Customer Relations
- Technical communication
- Quality Assurance
- Quality Assessment
- Project Planning
Timeline
Senior Specialist/Administrator
Prudential Financial
01.2006 - Current
Billing Specialist
Quest Diagnostics
10.2001 - 12.2005
Senior Legal Administrative Assistance
First Union
06.1995 - 09.2001
High School Diploma -
Mastbaum High School