AISHA SANDERS
Springfield,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. An experienced service professional with over 15 years of experience in the Financial and Customer Service industry, with a reputation for resolving problems and improving customer satisfaction.
Overview
14
14
years of professional experience
Work History
Inventory Manager
Orthovirginia Herndon
02.2023 - Current
- Enhanced inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Reduced stock discrepancies with thorough monitoring of inventory levels and timely resolution of issues.
- Collaborated with purchasing department to optimize procurement strategies, ensuring appropriate stock levels at all times.
- Maximized storage capacity by effectively organizing warehouse layout and implementing space-saving techniques.
- Implemented cost-saving measures by identifying areas of waste reduction in warehouse operations.
- Managed relationships with vendors to ensure timely delivery of products while maintaining quality standards.
Supervisor Quality/Collections Control
Navy Federal Credit Union
09.2015 - 11.2017
- Analyzes work quality, work methods, production standards, and production statistics to ensure accuracy, system security, confidentiality, and adherence to guidelines and regulations; identifies areas of improvement, determines solutions, and implements enhancements/ changes to improve services.
- Monitored charge-Off program while staying within regulatory compliance in the preparation of charge-Off process; transferred funds and validated closures of accounts according to regulations and policies and assigned charged-off accounts to Loss/Recovery Department Utilized Microsoft office tools, (Word, Excel, Powerpoint, Outlook) for employee data tracking and developmental purpose.
- Addressed account and member escalations simultaneously maintaining company customer service standards Utilizes superior verbal and written communication skills as part of interaction with customers and other departments. Prepares, updates, and maintains member records in organizational databases/ information systems along with other related documents and information. Uses critical thinking when making decisions regarding consumer debt and satisfying it.
- Produced ad hoc reports and documents for senior team members Updated spreadsheets and created presentations to support executives and boost team productivity Sits on interview panels during the internal recruitment process.
- Responded to emails and other correspondence to facilitate communication and enhance business processes Facilitated employee development and on-boarding for incoming staff Maintained composure in a fast-paced business office setting Managed over 20 employees daily on collections auto dialer system.
- Maintained the use of analytical skills in a fast-paced work environment.
Assistant Supervisor Quality/Collections Support
Navy Federal Credit Union
06.2011 - 09.2015
- Assists section supervisor with planning and coordinating work of employees. Screened calls and responded to emails and other correspondence to facilitate communications and enhance business processes.
- Oversees collection of delinquent and overlimit accounts. Researches and validates account balance to provide accurate payoff amounts for settlement, lien release and account closures.
- Performs quality assurance audits to ensure counselors stay in compliance with business rules and regulations. Completed yearly evaluations, set realistic goals, and determining pay raises.
- Submitted documentation and reports to upper management. Documented and distributed meeting notes to identify, analyze and improve workflows. Facilitated training and onboarding for incoming office staff. Utilized various collections software programs to successfully collect debts. Managed over 20 employees daily on collections auto dialer system. Maintained the ability to be analytical in a fast-paced business environment.
Education
High School Diploma -
Lake Braddock High School
Burke, VA06.2001
Skills
- Customer Service
- Time Management
- Maintaining records and files
- Bulk Purchasing
- Decision-making
Timeline
Inventory Manager
Orthovirginia Herndon
02.2023 - Current
Supervisor Quality/Collections Control
Navy Federal Credit Union
09.2015 - 11.2017
Assistant Supervisor Quality/Collections Support
Navy Federal Credit Union
06.2011 - 09.2015
High School Diploma -
Lake Braddock High School
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