Aisha Shaw
Dayton,OH
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Customer Service Agent - Bank Fraud Lost/Stolen Dp
Capital Management Services
02.2022 - Current
- Manage Customer Accounts, Report and Block Suspicious Activity, Resolve Customer Issues/Questions, Dispute Transactions In Accounts
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
- Conducted thorough research on client accounts for accurate information gathering and issue resolution.
Customer Service Representative
Omni Interactions, Inc.
10.2021 - 03.2022
- Call Center experience, Assisted customers with warm and professional attitude, Assisted customers with questions, Scheduling appointments for Covid or Flu Vaccinations.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Security Officer
Merchants Security Services
10.2018 - 09.2021
- Answering phones, Filing Office Correspondence, Greeting clients, Dispatch, Monitoring surveillance equipment.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained safe environment for employees and visitors through continuous risk assessment and threat analysis.
Home Health Aide
Visiting Home Care
09.2014 - 10.2017
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst healthcare team.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Home Health Aide
Blue Green Health Care
09.2009 - 12.2009
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Cashier & Stock Person
Save-A-Lot
05.2007 - 08.2007
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Security Officer
Grey's Security
04.2006 - 11.2006
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Conducted thorough investigations into security incidents, documenting findings, and recommending appropriate actions.
Customer Service Coordinator
H & R Block
12.2002 - 04.2004
- Answering phones, scheduling appointments, administrative support., collection of payments, and issuing of checks received.
- Enhanced customer satisfaction by addressing and resolving complaints in timely manner.
- Streamlined communication channels for increased efficiency and better customer service experience.
- Managed high call volumes with exceptional professionalism, ensuring minimal wait times for customers.
- Enhanced client satisfaction by providing accurate and timely tax preparation assistance.
Shipping & Receiving Clerk
C.A.M
03.2000 - 04.2002
- Deburring Material
- Improved warehouse efficiency by implementing new organization system for incoming and outgoing shipments.
- Streamlined shipping process, resulting in reduced shipment turnaround times.
- Ensured accurate inventory control by conducting regular audits and maintaining detailed records.
- Reduced errors in order fulfillment by implementing barcode scanning system for picking and packing items.
- Collaborated with other departments to resolve any discrepancies in shipment contents or delivery issues.
- Expedited urgent orders, prioritizing tasks effectively to ensure timely delivery.
Forklift Operator
General Motors
05.2000 - 11.2000
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Reduced loading times for shipping trucks by efficiently organizing and staging pallets.
- Ensured timely delivery of products by accurately picking orders from storage areas.
State Tested Nursing Assistant
Maria Joseph Nursing & Rehabilitation Center
12.1997 - 08.1998
- Improved patient care by providing compassionate and attentive assistance with daily living activities.
- Enhanced patient comfort by addressing individual needs and preferences during routine care tasks.
- Contributed to safer environment for patients by following strict infection control practices and maintaining cleanliness.
- Assisted in delivery of high-quality healthcare by collaborating with nursing staff, physicians, and other healthcare professionals.
- Provided emotional support to patients and families during difficult times, demonstrating empathy and understanding.
Packer/Shipper
Imperial Packaging
04.1996 - 11.1997
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained clean and organized work environment, promoting safety and productivity.
- Assisted in inventory management, conducting regular counts and reporting discrepancies.
- Expedited order processing by prioritizing tasks according to shipping deadlines.
File Clerk
D.E.S.C {Government Facility)
04.1994 - 02.1996
- Filing, and Faxing Government documents to designated areas.
- Improved file organization by implementing efficient categorization and labeling system.
- Reduced misplaced files by conducting regular audits and maintaining accurate records of all stored items.
- Streamlined office operations with timely distribution of important documents to relevant departments.
- Supported administrative staff through effective file management, ensuring quick retrieval of essential information.
- Maintained client confidentiality by upholding strict adherence to data privacy regulations and guidelines.
Clerk
Westdale Terrance
03.1992 - 01.1994
- Increased efficiency by streamlining filing systems and organizing important documents.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Enhanced data accuracy by meticulously reviewing and correcting errors in spreadsheets and databases.
- Improved data accuracy by diligently entering account information and verifying input.
Education
Associate Degree in Paralegal Studies in Criminal Justice -
National Paralegal College
Remote10.2016
Associate in Business -
Sinclair Comm. College
Dayton, OH1995
High school diploma -
Belmont High School
Dayton, OH1994
Skills
- Fact checking
- Microsoft Outlook
- Google Docs
- Call Control
- Call center experience
- De-Escalation Techniques
- File Management
- Microsoft Office Suite proficiency
- Customer Complaint Resolution
- Information Security
- Microsoft Excel
- Research
- Computer Proficiency
- Quality Assurance Control
- Data Entry
- Shipping and Logistics
- Order Placement
- CRM Software
Certification
Security Officer Training Certification
S.T.N.A Training Certification
Timeline
Customer Service Agent - Bank Fraud Lost/Stolen Dp
Capital Management Services
02.2022 - Current
Customer Service Representative
Omni Interactions, Inc.
10.2021 - 03.2022
Security Officer
Merchants Security Services
10.2018 - 09.2021
Home Health Aide
Visiting Home Care
09.2014 - 10.2017
Home Health Aide
Blue Green Health Care
09.2009 - 12.2009
Cashier & Stock Person
Save-A-Lot
05.2007 - 08.2007
Security Officer
Grey's Security
04.2006 - 11.2006
Customer Service Coordinator
H & R Block
12.2002 - 04.2004
Forklift Operator
General Motors
05.2000 - 11.2000
Shipping & Receiving Clerk
C.A.M
03.2000 - 04.2002
State Tested Nursing Assistant
Maria Joseph Nursing & Rehabilitation Center
12.1997 - 08.1998
Packer/Shipper
Imperial Packaging
04.1996 - 11.1997
File Clerk
D.E.S.C {Government Facility)
04.1994 - 02.1996
Clerk
Westdale Terrance
03.1992 - 01.1994
Associate Degree in Paralegal Studies in Criminal Justice -
National Paralegal College
Associate in Business -
Sinclair Comm. College
High school diploma -
Belmont High School
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