Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Community Service
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Aisha Simmons

Cedar Hill,TX

Summary

Dedicated and client-focused professional with excellent customer service skills and a strong ability to multitask in fast-paced environments. Highly detail-oriented and driven by results, with a proven track record of working independently to support revenue growth and exceed client expectations. Known for delivering exceptional experiences through a proactive, solutions-oriented approach.

Overview

9
9
years of professional experience

Work History

Digital Operations Assistant

RICHEMONT NORTH AMERICA
01.2020 - 01.2025
  • Led logistics, clienteling support, and cross-functional operations for luxury maisons, optimizing service workflows, reporting, and client experience systems.
  • Optimized logistics and service operations across seven luxury maisons, managing service kits, warranty processes, and clienteling material distribution
  • Maintained and analyzed BI reports to track inventory and kit usage; collaborated cross-functionally to enhance fulfillment efficiency
  • Executed SAP ERP and EWM test scripts; supported system updates to streamline backend operations and data accuracy
  • Created training materials and led coaching sessions via Ambition to improve team performance in service handling and warranty procedures
  • Handled service cases and client communication using Salesforce; coordinated secure payments through Paymetric

Brand Ambassador

RICHEMONT NORTH AMERICA (Via Prologistix, Inc. - Staffing Agency)
01.2019 - 01.2020
  • Delivered high-touch customer service and sales support for luxury clientele, managing inquiries, orders, repairs, and personalized brand education.
  • Drove sales by leveraging negotiation skills, locating merchandise across boutiques, and scheduling in-store appointments to support client needs.
  • Delivered high-touch service via phone, email, and live chat, resolving inquiries and processing orders with accuracy and professionalism.
  • Built lasting client relationships by addressing concerns, coordinating repairs, and guiding clients through product knowledge and brand heritage.

Lead Hostess

DEL FRISCO DOUBLE EAGLE STEAKHOUSE
01.2016 - 01.2018
  • Led front-of-house operations and guest experience for high-profile clientele, optimizing reservations, events, and service flow in luxury dining.
  • Managed guest inquiries, reservations, and seating with professionalism, creating a welcoming environment and ensuring efficient front-of-house operations.
  • Developed and executed daily floor plans, seating charts, and pre-shift briefings to optimize flow and maximize guest satisfaction.
  • Supported private and large-scale events, coordinating logistics and service needs to ensure smooth execution and high-quality experiences.
  • Trained new hosts in service standards and operational procedures; maintained composure and delivered exceptional service in fast-paced settings.

Education

High School -

Rowlett High School
Rowlett, TX

Skills

  • Proficient in Salesforce
  • Data Entry
  • File Management
  • Problem-Solving
  • Client-Focused
  • MS Office
  • Workflow optimization

Accomplishments

  • Drove exceptional sales results by selling a $65K timepiece within first two months as Brand Ambassador, securing top seller of the month status and reinforcing strong client relationship skills.
  • Created and implemented a cross-departmental service kit process between Client Relations, Technical Center, and Distribution Center, reducing delays and improving accuracy in service kit distribution.

Timeline

Digital Operations Assistant

RICHEMONT NORTH AMERICA
01.2020 - 01.2025

Brand Ambassador

RICHEMONT NORTH AMERICA (Via Prologistix, Inc. - Staffing Agency)
01.2019 - 01.2020

Lead Hostess

DEL FRISCO DOUBLE EAGLE STEAKHOUSE
01.2016 - 01.2018

High School -

Rowlett High School

Community Service

Dallas Basketball Officials Association

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