AISHA S. JOHNSON
NEW YORK,NY
Summary
Professional healthcare advocate with strong communication and interpersonal skills. Proven ability to foster positive patient relationships and enhance patient experience. Reliable team player adept at adapting to changing needs and delivering consistent results. Skilled in active listening, conflict resolution, and providing compassionate care.
Overview
11
11
years of professional experience
Work History
Patient Ambassador/Admitting Registrar
New York Presbyterian Hospital
06.2020 - Current
- Greet patients and visitors as they enter the hospital
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Scheduling, and obtaining pre-certification and authorization for patients to ensure payment from a third-party payer
- Register patients in a tactful and courteous manner, and obtain all pertinent patient demographic and insurance information and enters into appropriate computer system
- Enhanced patient satisfaction by promptly addressing concerns and providing empathetic support during their healthcare journey.
- Conducted regular follow-up calls post-discharge to ensure patients remained satisfied with their experience and were on track for optimal recovery outcomes.
- Assisted in reducing emergency room wait times by efficiently directing non-emergency cases to appropriate departments or providers based on urgency level.
- Developed strong relationships with patients, fostering trust through open communication and attentive listening skills.
- Improved hospital''s reputation for excellent patient care by consistently delivering compassionate assistance to patients and families.
- Trained new staff on filing, phone etiquette and other office duties.
Department Manager
The Home Depot
11.2014 - 10.2021
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Spearheaded diversity and inclusion initiative, resulting in more cohesive and collaborative team environment.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Oversaw departmental budgets to ensure financial efficiency, leading to significant reduction in unnecessary expenditures.
Education
Dental
Mandl College School for Allied Health
07.2015
Skills
- Professionalism and ethics
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Cultural sensitivity
- Healthcare
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- Calm and effective under pressure
- Multitasking
- Critical thinking
- Excellent communication
Timeline
Patient Ambassador/Admitting Registrar
New York Presbyterian Hospital
06.2020 - Current
Department Manager
The Home Depot
11.2014 - 10.2021
Dental
Mandl College School for Allied Health
Similar Profiles
Andrew MurrayAndrew Murray
Guest Services Representative at New York-Presbyterian HospitalGuest Services Representative at New York-Presbyterian Hospital
Yabber A. PerezYabber A. Perez
IT Manager at New York Presbyterian HospitalIT Manager at New York Presbyterian Hospital
Nasheena McKnightNasheena McKnight
Patient Registrar (Internal Medicine, Endocrinology, Radiation Oncology) at New York Presbyterian HospitalPatient Registrar (Internal Medicine, Endocrinology, Radiation Oncology) at New York Presbyterian Hospital
Natali SharipashviliNatali Sharipashvili
Server / Food Expeditor at Rhubarb Hospitality Collection (RHC)Server / Food Expeditor at Rhubarb Hospitality Collection (RHC)
Gifty DavisGifty Davis
Billing Manager at Fish & Richardson, P.C.Billing Manager at Fish & Richardson, P.C.