Aisha Smith
Hattiesburg,MS
Summary
Versatile team member offering over 6 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company.
Overview
6
6
years of professional experience
Work History
Travel Merchandiser
Brandpoint
10.2023 - 03.2024
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Streamlined merchandise presentation through consistent application of planograms and adherence to company guidelines.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
Customer Service Representative/Scheduling Representative
Sagility Healthcare
09.2020 - 10.2023
- Enhanced appointment scheduling efficiency by streamlining processes and utilizing advanced scheduling software.
- Optimized resource allocation for staff members by monitoring workload and adjusting schedules accordingly.
- Reduced scheduling conflicts by proactively identifying potential issues and implementing appropriate solutions.
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
Customer Service Representative
General Dynamics
05.2018 - 09.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in signing them up for insurance, making any payments, also finding doctors in the member's area
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Education
No Degree - Healthcare I.T
University of Phoenix
Tempe, AZ06.2024
Hattiesburg High School
Hattiesburg, MS05.2018
Skills
- Data Collection
- Complaint resolution
- Document processing
- Professional and mature
- Data Entry
- Building Customer Trust and Loyalty
- Calm and Professional Under Pressure
- File Management
Timeline
Travel Merchandiser
Brandpoint
10.2023 - 03.2024
Customer Service Representative/Scheduling Representative
Sagility Healthcare
09.2020 - 10.2023
Customer Service Representative
General Dynamics
05.2018 - 09.2020
No Degree - Healthcare I.T
University of Phoenix
Hattiesburg High School