Aisha Smith
Remote Customer Service agent
Houston,TEXAS
Summary
Knowledgeable patient representative offers demonstrated skills in case management and service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards.
Experienced Patient Care Coordinator proficient in directing patient care programs that are both high-quality and efficient.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Remote Patient Care Coordinator
CareRev
St. Louis, MO
10.2020 - 04.2024
- Efficiently resolved critical situations using problem solving
- Maintained accurate health records, ensuring compliance with healthcare standards
- Facilitated team collaboration to enhance patient care efficiency
- Assessed patient's need for additional resources such as home health aides or durable medical equipment suppliers in order to provide appropriate level of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Responded promptly to any emergency situations that arose within the facility.
- Completed insurance verifications and claim forms for patient intake and processing.
- Established strong work network by building professional relationships with physicians and fellow employees.
- Implemented new care protocols that improved treatment
- Coordinated patient care services with the medical team to ensure quality and timely delivery of care.
- Provided ongoing communication with patients, families, and other healthcare providers regarding treatment plans and progress.
- Assisted in creating a positive environment for patients, family members, and staff by providing excellent customer service.
- Scheduled appointments for patients and coordinated follow-up visits as needed.
- Maintained accurate records of all patient care activities using electronic health record systems.
- Performed administrative duties such as filing paperwork, answering phones and scheduling appointments.
- Facilitated coordination between primary care physician and specialists to ensure continuity of care.
- Ensured that all necessary documentation was completed accurately and submitted in a timely manner.
- Participated in weekly case conferences with members of the healthcare team for each assigned patient.
- Collaborated with multidisciplinary teams in order to provide comprehensive patient centered care.
Remote Staffing Coordinator
Integrity Staffing
St. Louis, MO
01.2016 - 10.2020
- Assisted in recruiting and hiring process by sourcing, screening, and interviewing applicants.
- Developed job postings, tracked applicants through applicant tracking system, and coordinated onboarding paperwork.
- Conducted reference checks on prospective employees as part of the pre-employment process.
- Maintained relationships with current and potential vendors to source candidates for open positions.
- Collaborated with hiring managers to identify staffing needs, develop job descriptions, and define qualifications required for roles.
- Provided guidance and support to managers regarding recruitment processes, including interview techniques and selection criteria.
- Organized job fairs to increase awareness of open positions within the company or organization.
- Created detailed reports on recruitment activities such as cost per hire, time to fill vacancies.
- Identified methods for reducing turnover rates through improved recruitment practices.
- Ensured compliance with federal and state laws related to employment practices.
- Scheduled interviews between hiring managers and prospective employees.
- Provided support during new employee interviews and orientations.
Warehouse Production Manager
Rug doctor LLC
Fenton, Mo
02.2013 - 12.2015
- Directed Rug Doctor LLC's warehouse operations
- Pioneered advanced inventory tracking systems
- Decreased operational costs by 15%
- Solved logistical problems, boosting operational efficiency
- Increased productivity by 20% through strategic supervision
- Eager to master new skills and contribute positively to team goals
- Streamlined warehouse layout for 10% faster order fulfillment
- Implemented a real-time data dashboard to enhance decision-making
- Enhanced inventory accuracy by 5% through rigorous audit protocols
- Led a team initiative to adopt eco-friendly packaging, reducing waste by 12%
- Fostered a team-oriented environment that decreased turnover by 8%
- Initiated technology upgrades for real-time inventory management
- Reduced annual spending by negotiating better rates with suppliers
- Developed staff training programs to elevate team competency
- Revamped safety protocols, reducing workplace incidents by 20%
- Optimized supply chain flow, reducing delivery times by 18%
- Introduced modular shelving systems, enhancing storage efficiency.
Project Manager,lead Mentor
P.o.w.e.r LLC
St. Louis, Mo
04.2011 - 01.2013
- Oversaw strategic project planning
- Achieved project goals within tight deadlines
- Enhanced team collaboration
- Boosted client satisfaction by 25%
- Spearheaded projects, exceeding targets by 20% through strategic planning and leadership
- Drove project completion 20% above targets via strategic leadership
- Pioneered innovative project strategies, enhancing team performance
- Monitored project milestones, ensuring precision in deliverables
- Fostered strong team synergy, contributing to a 25% rise in client satisfaction
- Conducted in-depth analysis to streamline project processes and meet deadlines.
Education
GED -
St louis adult education
12.2014
Skills
- Insurance Verification
- Program Oversight
- Articulate Communication
- Appointment Scheduling
- Healthcare operations
- Patient Flow Management
- HIPAA Compliance
- Patient Relations
- Database coordination
- Patient Education
- Office Administration
Certification
- CNA, 03/01/22, 12/01/24, NA0061017601
- BLS for Healthcare Providers, 11/01/22, 11/01/24, 235411134608
- CPR Certification
- Certified Medication Aide, 12/01/21, 12/01/23, 61234D
- Certified Nursing Assistant (CNA), 06/01/08, 01/01/25, 128290
Additional Information
Very organized by the book type of person. A leader and a team player.
Groups
Mentor & Staff Recruiter, 03/01/09, 11/01/14, Assessing client performance, developing improvement strategies, making recommendations, suggesting training programs, and offering advice and guidance., Research, develop, and implement effective recruiting and staffing strategies to attract a diverse pool of qualified and capable talent for the organization.
Assessments
Nursing Aide Skills, Expert, 10/01/19, Providing nursing aid to patients using knowledge of relevant equipment and procedures.
Timeline
Remote Patient Care Coordinator
CareRev
10.2020 - 04.2024
Remote Staffing Coordinator
Integrity Staffing
01.2016 - 10.2020
Warehouse Production Manager
Rug doctor LLC
02.2013 - 12.2015
Project Manager,lead Mentor
P.o.w.e.r LLC
04.2011 - 01.2013
GED -
St louis adult education