Aisha Smith
South Chesterfield
Summary
With over a decade of experience in optimizing workflows and ensuring compliance across diverse sectors, an Operations Support Specialist dedicated to driving operational gains through innovative process improvements. Expertise in operations management, strategic planning, and team leadership allows for effective leadership and inspiration of teams to achieve their goals. Passionate about leveraging analytical skills to enhance customer satisfaction and foster seamless interdepartmental collaboration.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
GoHealth
04.2021 - 03.2025
- Served as a liaison between various departments within the organization, facilitating open communication channels for seamless collaboration on shared initiatives.
- Collected, arranged, and input information into database system.
- Manage operations, enhance workflows, ensure compliance, update policies, improve processes.
- Implemented procedures, boosting efficiency and achieving operational gains.
- Analyzed metrics, identified improvement areas, streamlined processes for results.
- Facilitated communication, resolving bottlenecks, fostering seamless workflow integration
- Supported 3 Directors and VP
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
- Coordinates the overall operational oversight of the branch by supervising workers and managing schedules
- Deploys initiatives and strategies that improves the performance and productivity of the associates
- Manages inventory for cosmetics, office supplies, and medical supplies, and oversees the ordering of supplies as required
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
07.2018 - 12.2020
- Liaised with the senior level management in planning and executing strategic business initiatives that fostered overall business milestones
- Functioned as a positive representation of the firm and resolves conflicts emanating between the firm and other clients/stakeholders
- Maintained and implemented trending information and business strategies that impacted all other arms of the business
- Supervised, coordinated, and communicated the strategic objectives of the business to other internal and external stakeholders, to foster objective alignment
- Developed and fostered profitable relationships with the community, stakeholders, and other business associates
- Complied, analyzed and utilized accumulated data and feedback to spot avenues to improve customer satisfaction and drive retention
Corporate Administrative Liaison
Sona Dermatology & MedSpa
07.2017 - 07.2018
- Strategic Planning & Stakeholder Collaboration – Led business initiatives, ensured alignment across teams, and built profitable relationships with community and business partners.
- Operational Management & Process Optimization – Oversaw daily operations, streamlined workflows, ensured compliance, updated policies, and managed supply chain efficiency
- Performance Improvement & Data Analysis – Tracked metrics, resolved bottlenecks, implemented efficiency-boosting procedures, and enhanced customer satisfaction and retention.
- Training & Team Development – Spearheaded onboarding programs, conducted software training, coordinated stakeholder meetings, and optimized staff performance.
Front Office Manager
Sona Medspa
01.2015 - 07.2017
- Managed front desk operations, enhancing customer satisfaction and retention
- Trained 18 new employees, ensuring adherence to company protocols
- Facilitated communication between clients and service providers for optimal service delivery
- Oversaw spa maintenance, ensuring smooth daily operations
- Processed payroll for 12 employees, maintaining accurate records
Education
MASS COMMUNICATIONS -
Fayetteville State University
Fayetteville, NC01.2006
PSYCHOLOGY -
Fayetteville State University
Fayetteville, NC01.2006
Skills
- Presentation Skills
- Communication
- Operations tracking
- Multi-tasking
- Problem-Solving
- Leadership
- Administrative Management
- Strategic Planning
- Conflict Resolution
- Team Management
- Operations Management
- Event Planning
- Microsoft Office
- Workflow streamlining
Certification
NC Department of Insurance
Medicare Supp/Long Term Care Effective June 2021
Accident & Health or Sickness Effective June 2021
Timeline
Operations Support Specialist
GoHealth
04.2021 - 03.2025
Operations Lead
Sona Dermatology & MedSpa
12.2020 - 01.2021
Sr. Corporate Administrative Liaison
Sona Dermatology & MedSpa
07.2018 - 12.2020
Corporate Administrative Liaison
Sona Dermatology & MedSpa
07.2017 - 07.2018
Front Office Manager
Sona Medspa
01.2015 - 07.2017
PSYCHOLOGY -
Fayetteville State University
MASS COMMUNICATIONS -
Fayetteville State University
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