Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Aisha Smith

South Chesterfield,USA

Summary

Experienced Administrative Operations Specialist with 12+ years in healthcare administration, executive support, and process optimization. Skilled in managing certifications, training schedules, and compliance, while streamlining workflows and supporting senior leadership. Detail-oriented, organized, and committed to driving efficiency and strategic alignment.

Overview

10
10
years of professional experience
1
1
Certification

Work History

OPERATIONS SUPPORT SPECIALIST

GoHealth
Charlotte, NC Remote
04.2021 - 03.2025
  • Guided agents to resources, boosting certification efficiency and compliance.
  • Resolved IT issues swiftly, ensuring seamless operations, and minimal downtime.
  • Delivered KPI updates and project metrics, aiding data-driven decisions.
  • Facilitated effective communication for certification and training events.
  • Maintained databases and updated schedules, ensuring accurate and timely information.

OPERATIONS LEAD

Sona Dermatology & MedSpa
Charlotte, NC
12.2020 - 01.2021
  • Coordinated the overall operational oversight of the branch by supervising workers, and managing schedules.
  • Deployed initiatives and strategies that improve the performance and productivity of the associates.
  • Managed inventory for cosmetics, office supplies, and medical supplies, and oversaw the ordering of supplies as required.
  • Handled PTO tracking and provided training on all web-based software, which facilitated tracking for budgeting purposes.
  • I drove the preparation for onboarding new staff during the expansion initiated by Switchboard, scheduled meetings with stakeholders, developed physical space, and organized training.

SR. CORPORATE ADMINISTRATIVE LIAISON

Sona Dermatology & MedSpa
Charlotte, NC
07.2018 - 12.2020
  • Liaised with the senior level management in planning and executing strategic business initiatives that fostered overall business milestones.
  • Functioned as a positive representation of the firm and resolved conflicts between the firm and other clients/stakeholders.
  • Maintained and implemented trending information and business strategies that impacted all other arms of the business.
  • Supervised, coordinated, and communicated the strategic objectives of the business to other internal and external stakeholders to foster objective alignment.
  • Developed and fostered profitable relationships with the community, stakeholders, and other business associates.
  • Compiled, analyzed, and utilized accumulated data and feedback to spot avenues to improve customer satisfaction and drive retention.

CORPORATE ADMINISTRATIVE LIAISON

Sona Dermatology & MedSpa
Charlotte, NC
07.2017 - 07.2018
  • Collaborated with other stakeholders in planning and executing strategic business initiatives that fostered overall business milestones.
  • Kept abreast and implemented trending information and business strategies that impacted all other arms of the business.
  • Supervised, coordinated, and communicated the strategic objectives of the business to other internal and external stakeholders to foster objective alignment.
  • Developed and fostered profitable relationships with the community, stakeholders, and other business associates.
  • Compiled, analyzed, and utilized accumulated data and feedback to spot avenues to improve customer satisfaction and drive retention.

FRONT OFFICE MANAGER

Sona Medspa
Midlothian, VA
01.2015 - 07.2017
  • Achieved seamless workflow when collaborating with the manager on scheduled duties and their implementation.
  • Co-trained 18 new front desk employees and acclimated them with the statutory organizational protocols.
  • Accentuated on delivering exceptional customer-focused service to clients to upsurge satisfaction and customer retention.
  • Demonstrated stellar customer relationship management skills when welcoming guests, directing them appropriately, and overseeing appointments through email and phone calls.
  • Communicated the clients' needs to the estheticians or therapists, ensuring clients receive the correct service that matches their comfort.
  • Executed daily spa maintenance tasks for the seamless run of the spa, including uploading client information, doing laundry, light cleaning, and organizing.
  • Monitored clients' entry and exit from the spa, ensuring that clients fill out the necessary paperwork upon entry and before services are offered for data entry.
  • Managed and submitted payroll for providers and office staff (12 employees).

Education

Some College (No Degree) - MASS COMMUNICATIONS, MINOR IN PSYCHOLOGY

Fayetteville State University
Fayetteville, NC

Skills

  • Customer relationship management
  • Presentation skills
  • Communication skills
  • Multitasking
  • Problem-solving
  • Leadership
  • Administrative management
  • Sales and marketing
  • Team development and collaboration
  • Strategic planning
  • Operations management
  • Event planning
  • Microsoft Office suite
  • Salesforce CRM
  • Jira project management
  • UltiPro HR software
  • ServiceNow IT service management
  • Canva design tools
  • ModMed healthcare software
  • Project coordination
  • Employee training
  • Data analysis
  • Concur expense management

Certification

  • NC Accident & Health or Sickness License, NCDOI, 06/02/21
  • NC Medicare Supplement/Long Term Care License, NCDOI, 06/02/21

References

References available upon request.

Timeline

OPERATIONS SUPPORT SPECIALIST

GoHealth
04.2021 - 03.2025

OPERATIONS LEAD

Sona Dermatology & MedSpa
12.2020 - 01.2021

SR. CORPORATE ADMINISTRATIVE LIAISON

Sona Dermatology & MedSpa
07.2018 - 12.2020

CORPORATE ADMINISTRATIVE LIAISON

Sona Dermatology & MedSpa
07.2017 - 07.2018

FRONT OFFICE MANAGER

Sona Medspa
01.2015 - 07.2017

Some College (No Degree) - MASS COMMUNICATIONS, MINOR IN PSYCHOLOGY

Fayetteville State University

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