Summary
Overview
Work History
Education
Languages
Timeline
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Aisha Tanguma

Spring,TX

Summary

Customer-orientated store manager offering over 10 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains develops and manages team of store associates and managers.

Overview

5
5
years of professional experience

Work History

Assistant Store Leader

Fahertybrand
10.2022 - Current
  • Kept store properly maintained to specific corporate standards.
  • Assisted customers, answered questions and resolved problems for stellar customer service.
  • Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
  • Maintained open door policy to help employees feel comfortable voicing concerns.
  • Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
  • Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
  • Coached employees to help each reach true potential and expand skill sets.
  • Established and modeled positive service attitude to meet company's expected guidelines.
  • Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
  • Contributed to merchandising ideas at team meetings to increase sales.
  • Handled customer transactions and balanced cash drawers.
  • Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
  • Increased sales by optimizing in-store promotional strategies.

Store Manager

Cotton On Group
04.2022 - 10.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Updated and maintained store signage and displays.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

Guess Factory Outlet
01.2020 - 04.2022
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Store Manager

Pacific Sunwear
05.2019 - 01.2020
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Improved store status by implementing process improvements and identifying performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

Education

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley
Edinburg, TX
05.2024

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Assistant Store Leader

Fahertybrand
10.2022 - Current

Store Manager

Cotton On Group
04.2022 - 10.2022

Store Manager

Guess Factory Outlet
01.2020 - 04.2022

Store Manager

Pacific Sunwear
05.2019 - 01.2020

Bachelor of Science - Psychology

The University of Texas Rio Grande Valley

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Aisha Tanguma