Aisha Tanguma
Houston,TX
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Focused on enhancing the quality of life of patients.
Overview
11
11
years of professional experience
Work History
Behavior Technician
Texas Young Autism Project
Houston, TX
05.2024 - Current
- Conducted functional assessments, collected data, and implemented behavior plans based on assessments.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, and shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports and program updates.
- Monitored client's progress towards identified goals through data collection and analysis.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Supported clients in developing self-help skills such as dressing, toileting, eating independently .
- Encouraged positive behavior by providing rewards or praise for desired behaviors.
Assistant Store Leader
Fahertybrand
10.2022 - 05.2024
- Kept store properly maintained to specific corporate standards.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Maintained open door policy to help employees feel comfortable voicing concerns.
- Coordinated merchandising by planning floor layouts and displays, guiding resets and directing sales signage placement.
- Boosted sales through attractive merchandise presentation, competitive pricing and adequate inventory.
- Coached employees to help each reach true potential and expand skill sets.
- Established and modeled positive service attitude to meet company's expected guidelines.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Contributed to merchandising ideas at team meetings to increase sales.
- Handled customer transactions and balanced cash drawers.
- Enabled consistent sales by empowering front-line staff with tools to successfully promote products.
- Increased sales by optimizing in-store promotional strategies.
Store Manager
Cotton On Group
04.2022 - 10.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Updated and maintained store signage and displays.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Trained and mentored associates to teach daily tasks and procedures.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Store Manager
Guess Factory Outlet
01.2020 - 04.2022
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
05.2024
Skills
- Discrete Trial Training
- Positive Reinforcement
- Communication
- Collaboration with Professionals
- Problem-Solving Abilities
- Active Listening
- Quick Learner
Languages
Spanish
Proficient (C2)
C2
English
Proficient (C2)
C2
Timeline
Behavior Technician
Texas Young Autism Project
05.2024 - Current
Assistant Store Leader
Fahertybrand
10.2022 - 05.2024
Store Manager
Cotton On Group
04.2022 - 10.2022
Store Manager
Guess Factory Outlet
01.2020 - 04.2022
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Similar Profiles
Jarran BarberJarran Barber
Behavior Technician at Texas Young Autism ProjectBehavior Technician at Texas Young Autism Project
Beomjin KimBeomjin Kim
ABA Therapist Internship at Texas Young Autism ProjectABA Therapist Internship at Texas Young Autism Project
Angelica ChaayaAngelica Chaaya
ABA Therapist at UK Young Autism ProjectABA Therapist at UK Young Autism Project