Aisha Taylor
Cedar Hill,TX
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Contact Representative
Internal Revenue Service
01.2022 - Current
- Educated customers on company systems, form completion, and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Boosted customer service satisfaction ratings through consistent quality control.
- Investigated and resolved customer inquiries and complaints quickly.
- Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent
- Develops, analyzes and evaluates information involving the research of records and the nature of each inquiry including the way it was presented in order to inform and advise, answer inquiries, or resolve problems related to the unique circumstances of each individual or fulfill regulatory requirements
- Explains what future actions are necessary to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Substitute Teacher K-12
Kelly Educational Staffing
09.2018 - 12.2021
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Mortgage Loan Officer
Network Capital Funding Corporation
05.2016 - 05.2017
- Worked with underwriters to fix application problems and resolve issues.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Accounting Intern
Wiley College Business Office
08.2013 - 05.2016
- Assisted with month-end closing and reporting duties.
- Completed closing and reporting functions and prepared journal entries.
- Applied principles of accounting to analyze financial information and prepare financial reports.
- Pitched in to help manager with special projects.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Compiled monthly journal entries into general ledger system.
- Prepared monthly closings by creating journal entries and reconciling accounts.
- Completed balance sheet reconciliations and profit and loss statements with high accuracy.
- Analyzed account information and reconciled financial discrepancies to maintain records integrity and compliance.
- Investigated daily variances and corrected errors to resolve discrepancies.
Business Management Internship
Nordstrom
05.2015 - 08.2015
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Created, managed, and executed business plan and communicated company vision and objectives to motivate teams.
- Assisted with hiring process and training of new employees.
- Provided feedback on effectiveness of strategies, selling programs and initiatives and identified areas requiring improvement.
- Supported business management projects by monitoring and tracking risks, issues and action items.
- Oversaw and improved deliveries through proactive coordination of daily operations.
- Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
- Developed initial sales roadmaps and market strategies to promote successful product launches.
Education
MA in Education -
University of Texas at Arlington
10.2023
Bachelor of Business Administration in Accounting -
Wiley College
05.2016
Skills
- Account Management
- Customer Service Optimization
- Customer Support
- Government Regulations
- Data Gathering
- Tax Advising
- Customer Communication
- System Documentation
- Quality Assurance Controls
- Investigation Techniques
- Verbal and Written Communication
- Problem-Solving Skills
- Training and Development
- Communications Strategies
Certification
- Certified Notary Public
- NMLS
Additional Information
SKILLS: Microsoft Office (Proficient in Word, Excel, PowerPoint, & Publisher, 80 wpm
Lead Generation
Timeline
Contact Representative
Internal Revenue Service
01.2022 - Current
Substitute Teacher K-12
Kelly Educational Staffing
09.2018 - 12.2021
Mortgage Loan Officer
Network Capital Funding Corporation
05.2016 - 05.2017
Business Management Internship
Nordstrom
05.2015 - 08.2015
Accounting Intern
Wiley College Business Office
08.2013 - 05.2016
MA in Education -
University of Texas at Arlington
Bachelor of Business Administration in Accounting -
Wiley College