Aisha Thomas
Newark
Summary
Dedicated healthcare professional recognized for upholding high standards and delivering impactful results. Extensive experience in managing patient interactions, resolving complex inquiries, and significantly enhancing overall patient satisfaction. Proven team collaborator with a flexible approach to evolving needs, consistently committed to achieving organizational objectives. Expertise in communication, problem-solving, and adaptability contributes to a positive and efficient healthcare environment.
Overview
22
22
years of professional experience
Work History
Lead Parking Attendant
Propark Mobility
09.2024 - Current
- Analyzed traffic patterns and optimized parking strategies to improve operational efficiency and enhance user experience.
- Refined vehicle retrieval and storage processes to prioritize prompt service and elevate customer satisfaction.
- Analyzed lot conditions and executed safety measures to uphold workplace safety standards and regulatory compliance.
- Designed comprehensive training initiatives aimed at improving team capabilities in operational procedures and customer service delivery.
- Implemented strategies for effective parking operations, ensuring smooth traffic flow and optimal space allocation.
- Achieved improved customer satisfaction through streamlined vehicle retrieval and storage operations. Responded to over 50 customer calls each day, facilitating efficient service interactions.
Certified Nursing Assistant
Daughters Of Israel
02.2015 - 05.2024
- Implemented programs focused on providing social interaction and emotional assistance to boost residents' overall morale.
- Facilitated essential personal care tasks, such as bathing, grooming, dressing, and feeding, to maintain patient dignity and well-being.
- Developed meaningful connections with team members, residents, and families to support a positive living environment.
- Coordinated assistance with daily activities, ensuring patient comfort and wellbeing.
- Executed thorough cleaning protocols, including surface sanitization, linen replacement, and waste management to uphold safety standards.
- Assisted patients with daily living activities, ensuring comfort and safety.
- Monitored vital signs and reported changes to nursing staff promptly.
Bartender /Head Cocktail Server
Prudential Center Arena
05.2007 - 10.2013
- Managed cash handling duties with responsibility to ensure accurate accounting at end of each shift
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Waitress
IHOP
07.2004 - 03.2007
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Education
High School Diploma -
Excel High School
Minnetonka, MN09-2025
Certified Nursing Assistant - Nursing Education
Academy Of Business And Training
Newark, NJ01-2015
Skills
- Experienced in client communication
- Proficient in team collaboration
- Proficient in mediation techniques
- Skilled in customer engagement
- Strong interpersonal skills
- Punctual and trustworthy
- Adaptability in challenging situations
- Comprehensive patient management
- Understanding of HIPAA standards
- Hands-on patient support
References
Available upon request.
Timeline
Lead Parking Attendant
Propark Mobility
09.2024 - Current
Certified Nursing Assistant
Daughters Of Israel
02.2015 - 05.2024
Bartender /Head Cocktail Server
Prudential Center Arena
05.2007 - 10.2013
Waitress
IHOP
07.2004 - 03.2007
High School Diploma -
Excel High School
Certified Nursing Assistant - Nursing Education
Academy Of Business And Training