Aisha Torres
MCALLEN
Summary
Dynamic leader with a proven track record at Primerica, adept in staff training/development and excelling in customer service. Spearheaded professional development and compliance initiatives, enhancing team productivity and operational efficiency. Skilled in multitasking and relationship building, consistently achieving high customer satisfaction ratings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
District Leader
Primerica
05.2024 - Current
- Ensured compliance with state regulations, maintaining accurate records, reporting, and documentation as required.
- Oversaw the hiring process for new staff, ensuring a diverse and highly qualified team of educators.
- Led professional development initiatives to promote continuous learning for staff members.
- Facilitated open lines of communication between central office departments to streamline operations, leading to greater efficiency across the organization.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
Server
Oak Texas Bar and Grill
04.2022 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Texas Roadhouse
10.2018 - 06.2020
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05-2025
Skills
- Community engagement
- Inventory management
- Emergency response procedures
- Customer service
- Teamwork and collaboration
- Time management
- Reliability
- Multitasking Abilities
- Organizational skills
- Staff training/development
- Relationship building
- Communication and media
Certification
- Licensed Insurance Agent/Broker - Texas Department of Insurance.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
District Leader
Primerica
05.2024 - Current
Server
Oak Texas Bar and Grill
04.2022 - Current
Server
Texas Roadhouse
10.2018 - 06.2020
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley