Summary
Overview
Work History
Education
Skills
Timeline
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Aisha Turner

Mableton,GA

Summary

Student at Georgia State University. Diligent worker that is effective in both team-based and self-directed capacities. Knowledgeable and passionate customer service expert that is eager to grow and learn while also bringing value to the company through hard work and commitment. Offering experience in various roles, as well as competency in customer concerns, and service delivery.

Overview

3
3
years of professional experience

Work History

Delivery Driver

Uber Eats
Atlanta, GA
11.2021 - Current
  • Communicated customer complaints, requests and feedback to company management for swift resolution.
  • Provided exceptional customer support and attention to customers when face-to-face or through phone conversations.
  • Enhanced customer satisfaction by finding creative solutions to problems.
  • Evaluated products for damage prior to drop-off and documented reasons for returns.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Maintained 5-star rating.
  • Followed corporate procedures to maintain company and customer data confidentiality.

Canvassing

GOCO
Marietta , GA
11.2020 - 02.2021
  • Increased team efficiency by working with partners daily to meet recommended goals and participating in weekly team meetings.
  • Engaged in face-to-face conversation to identify consumers and potential donors.
  • Recruited and trained 4 new canvassers, ensuring that all policies and procedures were followed.
  • Exceed all quotas and was recognized by recruiters.

Assembler

Glock Inc.
Smryna, GA
07.2020 - 11.2020
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Reviewed and verified all work in compliance with sales orders and customer requirements.
  • Recognized for astounding achievements by superiors.

Barista Trainer

Starbucks
Smyrna , GA
09.2019 - 09.2020
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Taught proper procedures and strategies for success to new employees.
  • Carried out opening and closing functions to meet operational needs underpinning strong customer service.
  • Promoted additional items with beverages, increasing store sales.

Customer Service Specialist/ Bridal Consultant

Bed Bath & Beyond Inc.
Atlanta , GA
04.2018 - 01.2019
  • Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
  • Identifying and selling products based on customer needs.
  • Identifying and resolving customer issues
  • Utilized databases, logs and data entry sources to locate and verify information.
  • Assisted in training new employees and participated in cross-training with other departments.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.

Education

Bachelor of Science -

Georgia State University
Atlanta, GA
05.2023

High School Diploma -

South Cobb High School
Austell, GA
05.2018

Skills

  • Understanding Customer Needs
  • Adaptability
  • Issue and Complaint Resolution
  • Collaborative Team Player
  • Client Oriented
  • Calm and Professional Under Pressure
  • Fluent in English/Spanish
  • Communication

Timeline

Delivery Driver

Uber Eats
11.2021 - Current

Canvassing

GOCO
11.2020 - 02.2021

Assembler

Glock Inc.
07.2020 - 11.2020

Barista Trainer

Starbucks
09.2019 - 09.2020

Customer Service Specialist/ Bridal Consultant

Bed Bath & Beyond Inc.
04.2018 - 01.2019

Bachelor of Science -

Georgia State University

High School Diploma -

South Cobb High School

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Aisha Turner