Summary
Overview
Work History
Education
Skills
Websites
References
Timeline
Generic

Aisha Wakefield

Houston,TX

Summary

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in dispatch, retail, managerial, and waitress roles with high-volume customer demands.

Overview

5
5
years of professional experience

Work History

Dispatch

Hallcon Corporation
Lenexa, KS
08.2021 - Current
  • Performed data entry into dispatch system software.
  • Reported mechanical problems encountered with vehicles to dispatch system software.
  • Maintained records and logs related to crew, driver, or issues with railroad.
  • Worked closely with crews dispatch to manage coverage options/issues.
  • Provided timely updates to supervisors regarding dispatch coverage and/or issues.
  • Maintained communication with crews dispatch throughout route duration due to changes needing to be made to drivers route.
  • Trained new staff members in proper dispatch procedures.
  • Communicated effectively with customers/clients about route updates/coverage issues
  • Assigned trips to drivers in a timely manner to ensure drivers ETA is on time for said crew members.
  • Monitored drivers performance to ensure compliance with safety regulations and procedures while transporting crew.
  • Coordinated with other departments to ensure timely delivery of goods and services.
  • End of shift reports summarizing how shift was, driver availability, and all problem areas.

Waitress

Legs Party Bar
Kansas City, MO
01.2019 - 05.2021
  • Greeted guests and answered questions about drink options.
  • Developed positive relationships with regulars through friendly conversation.
  • Brought drinks to tables in a timely manner.
  • Cleaned chairs, tables, floors and other surfaces regularly. (followed by the extra mile during CoVid)
  • Replenished napkins as needed.
  • Enforced safety guidelines for employees and patrons of the bar.
  • Performed basic math calculations when computing bills for customers' drinks.
  • Replenished beverages when necessary.
  • Stocked shelves with supplies such as glasses, condiments, fruit for specific cocktails.
  • Served alcoholic beverages responsibly in accordance with state laws.
  • Took orders from patrons accurately and efficiently.

Education

GED -

Hope Academy
Kansas City, MO
05-2017

Skills

  • Dispatch operations
  • Assisting dispatch
  • Dispatch Communications
  • Phone dispatch
  • Dispatch of drivers
  • Computer-based dispatch systems
  • Customer Service Management
  • Customer Service
  • Customer service understanding
  • Inbound Customer Service
  • Customer service background

References

References available upon request.

Timeline

Dispatch

Hallcon Corporation
08.2021 - Current

Waitress

Legs Party Bar
01.2019 - 05.2021

GED -

Hope Academy

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Aisha Wakefield