Aisha Wellington
BELTSVILLE,MD
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Educational Assistant
Shepperd Pratt Health Systems
Townson, MD
07.2016 - 01.2020
- Created lesson materials, visuals and digital presentations to supplement lesson plans.
- Organized and guided skills practice, research and memorization tasks for students.
- Assisted and mentored students in groups of up to 8 by reviewing lesson teachings and communication and writing.
Scheduling Coordinator
United Healthcare
Columbia, MD
03.2013 - 06.2015
- Developed strong working relationships with management and executive team through effective scheduling and communication skills for 3yrs.
- Developed and implemented scheduling policies.
- Conferred with managers, sales teams and engineering personnel to revise plans and achieve demanding targets.
Patience Advocate
Covance
Gathiersburg , MD
03.2009 - 03.2013
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Supported 5 individuals with legal, physical or mental health concerns in dealing with routine needs and complex problems.
- Organized supporting documentation for individuals under evaluation and coordinated paperwork transfers to correct staff members.
- Onboarded and monitored program participants and guided each through entry-level stages.
- Reached out to individuals eligible for services to solicit applications and offer assistance.
- Actively listened to customers' requests, confirming full understanding before addressing concerns
Education
High School Diploma -
Charles Herbert Flowers High School
Springdale, MD05.2007
Skills
- Microsoft Office
- Effective Communication
- Calm and Patient Demeanor
- Clerical Support
- Google Slides
- Data Entry Software
- Creating Visual Displays
- Collaborative and Team-Oriented
- Strong Work Ethic and Dependable
- Multicultural Awareness
- Computer and Software Instruction
- Caring and Empathetic Demeanor
- Technical and Computer Proficiency
- Teacher Support and Collaboration
Timeline
Educational Assistant
Shepperd Pratt Health Systems
07.2016 - 01.2020
Scheduling Coordinator
United Healthcare
03.2013 - 06.2015
Patience Advocate
Covance
03.2009 - 03.2013
High School Diploma -
Charles Herbert Flowers High School
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