Aisha Williams
Augusta,GA
Summary
As a dedicated and hardworking individual I bringing proven direct support experience developed during my healthcare career. Knowledgeable about paperwork procedures, mobility assistance and documentation requirements. Team-oriented and adaptable to changing needs. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
- Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Patient Care Assistant
Help At Home Health Care
Augusta, GA
06.2022 - 04.2023
- Promoted patient satisfaction by assisting with bathing, dressing and exercising.
- Promoted patient comfort by quickly responding to calls and handling diverse needs.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Documented patient intake and dietary requirements and aided with feeding and monitoring.
Lead Teacher
Childcare Network
Augusta, GA
02.2022 - 06.2022
- Organized activities to promote physical, mental and social development of each child.
- Maintained secure and disciplined classroom to provide positive learning environment.
- Involved parents in student learning to increase family interaction and student support.
- Evaluated and improved classroom environment to promote ultimate learning experiences.
School-Age Lead Teacher
Heavenly Creations Daycare
Augusta, GA
01.2020 - 02.2022
- Prepared daily and weekly lesson plans to help students meet learning goals.
- Used technology to drive instruction and maximize student achievement.
- Devised lesson plans in alignment with state curriculum standards and created balanced instructional programs, demonstrations and work time to meet educational and instructional goals.
Relief Packer
Kelloggs Snacks,Keebler
Augusta, GA
05.2014 - 09.2019
- Assembled customer orders from stock and packed items in boxes.
- Verified labels for appropriate order numbers and item specifications.
- Reviewed packing slips and other documentation to properly box requested items for shipment.
- Assembled cartons, crates and containers to prepare for shipping.
Customer Service Representative
Augusta Chronicle
Augusta, GA
02.2010 - 01.2014
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Child Development Associate -
Professional Development Association
Augusta 03.2021
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ06.2012
GED -
Augusta Technical College
Augusta, GA02.2000
Skills
- Interdepartmental Collaboration
- Healthcare Operations
- Organizational Standards
- Mobility Assistance
- Emotional and Social Support
Timeline
Patient Care Assistant
Help At Home Health Care
06.2022 - 04.2023
Lead Teacher
Childcare Network
02.2022 - 06.2022
School-Age Lead Teacher
Heavenly Creations Daycare
01.2020 - 02.2022
Relief Packer
Kelloggs Snacks,Keebler
05.2014 - 09.2019
Customer Service Representative
Augusta Chronicle
02.2010 - 01.2014
Child Development Associate -
Professional Development Association
Bachelor of Science - Psychology
University of Phoenix
GED -
Augusta Technical College
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