Aisha Aracelis Perfume Ortiz
Crosby,Texas
Summary
Experienced Optician delivering exceptional service and assistance to customers. Helps in selecting appropriate eyewear and adjusts glasses to meet client needs. Focused and driven with strong attention to detail. Motivated Optician with demonstrated ability in working well in busy environments. Leads successful teams with dynamic coaching skills. Friendly professional delivers positive engagement to put customers at ease.
Overview
2
2
years of professional experience
Work History
Optician
Berkeley Eye Center
2022.11 - Current
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Aided in selection of eyeglass frames based on customer preferences.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Set up attractive displays, shared current promotions, and offered excellent customer service to increase satisfaction.
- Managed inventory levels efficiently to guarantee adequate stock availability while minimizing excess supply expenses.
- Learned new catalog of items to present current options to patients.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Implemented effective merchandising strategies that showcased popular frame styles while remaining visually appealing to customers browsing in-store selections.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Achieved a high rate of repeat business through diligent relationship-building efforts with patients and clients alike.
- Stayed current on industry advancements and emerging trends through continuous professional development opportunities, enhancing the overall quality of service provided to clients.
Optician
Medical Eyeglass Center
2021.11 - 2022.11
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Verified and updated patient records promptly to guarantee accurate prescription information.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Operated lensometers to orient and mark uncut lenses for eyeglasses.
- Utilized advanced knowledge of ocular anatomy, physiology and optics to provide proper eyewear.
- Performed basic vision testing for new patients.
- Collaborated with optometrists to develop tailored vision care plans, addressing each patient''s unique visual needs.
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Discussed optimal lens, coating, and frame recommendations with customers to meet individual needs.
- Managed check-in and check-out procedures, verified patient information, and submitted lens orders.
- Maintained thorough records of customer information, prepared detailed work payments, processed insurance claims, and collected balances from customers.
- Helped clients try on and select new frames and recommended lens options to meet specific needs.
- Applied sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
- Boosted revenue growth by cross-selling additional products and services, such as lens cleaning solutions or protective eyewear accessories.
- Confirmed quality control standards were met for all eyewear and contact lenses.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
- Educated clients on proper eyewear maintenance techniques, extending the life of their glasses or contacts.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools, and heat.
- Educated clients about how to adapt to, wear, and care for eyeglasses.
- Adjusted and repaired new and previously purchased frames to satisfy customer demands.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
Health Technician And Retinal Imager
Veteran Affairs
06.2006
Associate of Science - Optical
Puerto Rico Technical Junior College Inc
San Juan, PR05.2002
Skills
- Customer Service
- Insurance Verification
- Optical Measurements
- Computer Skills
- Managing repairs
- Provider Training
Languages
Spanish
Full Professional
Timeline
Optician
Berkeley Eye Center
2022.11 - Current
Optician
Medical Eyeglass Center
2021.11 - 2022.11
Health Technician And Retinal Imager
Veteran Affairs
Associate of Science - Optical
Puerto Rico Technical Junior College Inc
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