Aisha Fountain
Lincoln Park,MI
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Renowned for fostering teamwork and adapting to dynamic environments, making significant contributions to organizational success.
Overview
9
9
years of professional experience
Work History
Collateral Analyst II
Comerica Bank
06.2020 - Current
- Organize and maintain customer, department, and regulatory loan records, ensuring accurate filing and accessibility.
- Conducted training sessions on collateral analysis methodologies, fostering knowledge sharing among staff.
- Reviewed and approved valuations of collateral assets, ensuring alignment with market trends and bank policies.
- Collaborated with cross-functional teams to streamline workflows and improve Escalation Procedures.
- Contributed to a positive work environment through effective teamwork and open communication lines between colleagues across various departments within the organization.
Collateral Analyst I
Kelly Services
10.2019 - 06.2020
- Delivered exceptional customer service through direct interactions and phone communications, ensuring high-quality and timely delivery of services.
- Enhanced work processes and contributed to team development by assisting in the training of colleagues.
Patient Advocate
Henry Ford Hospital
08.2016 - 09.2019
- Assisted patients in comprehending their care, coverage, and payment responsibilities and rights.
- Managed and utilized Epic systems to effectively track medical history, insurance, co-pays, and specialty referrals.
- Gathered and analyzed patient information to assess eligibility for special programs and ensured the accuracy and completeness of related documents.
- Implemented best practices in Service Level Agreement through continuous professional development initiatives.
- Assisted patients in navigating complex insurance processes, leading to successful claim resolutions and reduced financial burdens.
- Liaised between patients and medical staff, facilitating effective communication of needs, preferences, and treatment plans.
Education
Certificate - Certified Electronics Health Records Specialist
MedCerts
Livonia, MI02.2017
Diploma - Business
Redford High School
Detroit, MI06.1991
Skills
- Database Administration
- Data Entry
- Operational risk management
- Loan servicing
- Commercial lending
- Risk mitigation strategies
- HIPAA compliance
- Data entry
- Organizational skills
- Conflict resolution
- Medical terminology
- Proficient in MS Suite
Timeline
Collateral Analyst II
Comerica Bank
06.2020 - Current
Collateral Analyst I
Kelly Services
10.2019 - 06.2020
Patient Advocate
Henry Ford Hospital
08.2016 - 09.2019
Certificate - Certified Electronics Health Records Specialist
MedCerts
Diploma - Business
Redford High School
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