Proven leader and effective communicator, adept at staff management and enhancing customer experiences, notably at Family Dollar. Excelled in stock management and POS systems, driving operational efficiency. Demonstrated ability to improve team performance and store organization, ensuring a 20% increase in customer satisfaction. Skilled in both loss prevention and fostering positive customer relations.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Fresno, CA
10.2023 - 12.2024
Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Implemented campaigns and promotions to help with developing goods and services.
Provided leadership support during peak business hours by motivating staff members to meet targets.
Trained new employees on store policies, procedures and customer service standards.
Supervised cash handling processes to ensure accuracy of transactions.
Handled complaints from customers by empathetically listening, recording details and offering solutions.
Reference information from Store Manager.
Rico Williams (559) 240-7330.
Uber Partner
Uber
Fresno, CA
12.2022 - 09.2024
Provided excellent customer service, including assistance with luggage and answering queries about the local area.
Arranged to pick up customers or groups.
Safely transported passengers to their destinations, adhering to traffic laws and safety regulations.
Utilized GPS navigation systems to ensure timely arrival at destinations.
Kept track of mileage driven for tax purposes using designated tracking software.
Maintained high ratings from passengers for cleanliness, safety, and customer service.
In Home Care
Private Care
Fresno, CA
08.2020 - 06.2021
Delivered high level of assistance with cooking, meal preparation and shopping.
Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Improved patient outlook and daily living through compassionate care.
Maintained records of patient care, progress or problems to report and discuss observations.
Monitored vital signs such as blood pressure, pulse rate and temperature.
Accompanied clients to doctors' offices and on other trips outside home, providing transportation, assistance and companionship.
Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
Assisted clients with proper exercises and rehabilitation.
Dietary Aide
California Armenian Home
Fresno, CA
07.2019 - 11.2020
Served specific meals to patients with special dietary needs.
Set tables before patients arrived to maintain meal plan productivity.
Followed dietary procedures in accordance with established policies.
Filled and served various beverages for customers.
Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
Made meals in accordance with company standards and requirements.
Cleaned and sanitized kitchen equipment and surfaces.
Ensured all dishes were presented attractively before serving to customers.
Helped with meal prep for daily meals, following strict sanitation, and food handling guidelines
Sales Floor Associate/ Cashier
Walmart
Fresno, CA
06.2016 - 01.2018
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Verified accuracy of prices by checking tags against inventory system.
Operated cash registers and processed transactions including sales, returns, and exchanges.
Maintained cleanliness of sales floor area and organized merchandise displays.
Welcomed customers, offering assistance to help find store items.
Followed company policies, rules and procedures to promote company goals and maintain safety.
Answered phone calls to assist customers with questions and orders.
Assisted customers with locating desired items in store.
Sorted, folded, and organized merchandise on the sales floor for optimal customer access.
Recovered and organized stock throughout each shift to keep racks customer-ready.
Answered customer inquiries regarding product features, pricing, and availability.
Residential Attendant
Health Care Center of Fresno
Fresno, CA
03.2014 - 05.2016
Ensured compliance with safety regulations and policies.
Maintained records of services provided and progress of patients' conditions.
Assisted elderly clients with daily activities such as bathing, dressing, and grooming.
Performed light housekeeping tasks including vacuuming, dusting, laundry, and meal preparation.
Organized and administered medications on schedules to alleviate symptoms and improve quality of life.
Improved patient outlook and daily living through compassionate care.
Helped clients with personal needs from exercise to bathing and personal grooming.
Greeted patients and families with enthusiastic, compassionate attitude to establish long-term professional relationships.
Helped patients move in and out of beds, wheelchairs or automobiles and with dressing and grooming.
Followed HIPAA regulations to maintain confidentiality of sensitive patient information.
Cared for patients by washing and ironing laundry, cleaning or assisting with personal care.
Followed care plan and directions to administer medications.
Reported concerns to nurse supervisor to promote optimal care.
Aided with mobility and independence for disabled individuals and continually monitored safety.
Completed day-to-day duties accurately and efficiently.