AISHA K. JONES
Wilmington,DE
Summary
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
17
17
years of professional experience
Work History
Direct Support Professional
Apis Services, Inc - Conexio Care
05.2023 - Current
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client''s unique needs.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Closing Supervisor | Senior Closer
Freedom Mortgage Corporation
08.2009 - 05.2022
- Solves problems with cash for closing, lender credit, Qualified Mortgage failures and High Price Mortgage Loan issues and title discrepancies
- Maintain open lines of communication with all parties and provide updates about closing status as needed
- Prepares final closing package in accordance to TRID guidelines and delivers to closing agent prior to deadline
- Participated in the pilot program for DocuTech successfully closing over 200 loans
- First point of contact for tam of closers handling escalations, performance reviews, timecards and other related responsibilities
- Reviews all files for completeness and accuracy and ensures compliance with underwriting, government, company and investor requirements.
- Improved customer satisfaction by addressing and resolving complaints in a timely manner.
- Streamlined closing procedures for increased efficiency and on-time document delivery
- Enhanced team productivity through effective scheduling and workload distribution.
- Collaborated with management to develop new strategies for optimizing the closing process
Supervisor
Dan Schantz Farm and Garden
04.2018 - 12.2018
- Train new employees on merchandising techniques to increase sales
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted routine inspections to check quality and compliance with established specifications.
- Provide care and maintenance to preserve inventory.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Key Holder
Five Below
10.2006 - 11.2008
- Collected cash, credit card and check payments for merchandise
- Performed store opening and closing procedures in accordance to store guidelines
- Created store performance reports throughout shift.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
Education
Associate of Applied Science - Electronics Engineering
Fayetteville Technical Community College
Fayetteville, NC05.2002
Bachelor of Science - Finance
Wilmington University
New Castle, DE01.2017
Master of Science - Human Services Administration
Wilmington University
New Castle, DE05.2024
Skills
- Care Delivery
- Behavioral Management
- Patient Management
- Client Documentation
- Direct Patient Care
- Process Improvement
- Strategic Planning
- Schedule Development
- Staff Management
- Process Monitoring and Improvement
- Training and Mentoring
- Policy Enforcement
References
References available upon request.
Timeline
Direct Support Professional
Apis Services, Inc - Conexio Care
05.2023 - Current
Supervisor
Dan Schantz Farm and Garden
04.2018 - 12.2018
Closing Supervisor | Senior Closer
Freedom Mortgage Corporation
08.2009 - 05.2022
Key Holder
Five Below
10.2006 - 11.2008
Associate of Applied Science - Electronics Engineering
Fayetteville Technical Community College
Bachelor of Science - Finance
Wilmington University
Master of Science - Human Services Administration
Wilmington University
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