Aisha Love Asuncion
Elmont
Summary
Cheerful and upbeat professional with a history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Flight Attendant
Endeavor Air
04.2021 - Current
- Perform all work activities in accordance with established standards, policies, laws, and regulations, including Federal Aviation Administration regulations.
- Prepare and serve meals, snacks, and alcoholic and non-alcoholic beverages as well as receive and process payments for purchased items.
Bartender
Mercury Bar West
07.2019 - 03.2020
- Supported servers by preparing specialty drinks for patrons in all areas of the establishment.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Restaurant Server
Haswell Green's
07.2019 - 12.2019
- Updated repeat customers on menu changes and updates to maintain quality service relationships.
- Addressed any concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
Bartender/Restaurant Server/Restaurant Hostess
Southern Hospitality BBQ
09.2016 - 05.2019
- Balanced daily registers and generated sales reports to support financial and administrative objectives.
- Monitored patrons to keep alcohol consumption in designated areas.
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
Restaurant Hostess/Line Cook
Tonic Bar and Restaurant
09.2015 - 01.2017
- Maintained open communication with kitchen staff regarding cook times to prevent overloading workers and creating dissatisfied customers.
- Accommodated guests with special needs, including accommodations for child seats and wheelchairs.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
Line Cook/Prep Cook
Great PeeDee Q Smokehouse
02.2015 - 07.2015
- Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
- Kept stations stocked and ready for use to maximize productivity.
Line Cook/Housekeeping Room Attendant
Best Western Tower West Lodge
11.2014 - 02.2015
- Created nutritious, safe, visually appealing, innovative and properly prepared and flavored food.
- Interacted professionally and effectively with wait staff regarding special orders.
Front Desk Associate
Comfort Inn and Suites
11.2014 - 02.2015
- Managed guest check-in and check-out procedures, reservations and payments.
- Managed customer complaints and rectified issues to complete satisfaction.
- Set guest and group reservations and processed check-ins and check-outs.
- Greeted, registered and assigned guests to rooms.
Restaurant Hostess/ Server Assistant
Sea Pines Resort
02.2014 - 11.2014
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
- Answered telephone to provide establishment information and take party reservations.
Airport Customer Service Agent
Cebu Pacific Air
09.2013 - 02.2014
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Contacted customers to advise on travel conveyance changes and to confirm reservations.
- Provided clients with assistance in preparing required travel documents and forms.
- Assembled and issued required documentation, such as tickets, travel insurance policies and itineraries.
Education
Bachelor of Science - Tourism Management
Centro Escolar University
Manila, Philippines03-2013
Skills
- Customer service
- Strong work ethic
- Detail-oriented
- Effective multi-tasker
- Food safety understanding
- Strong communication skills
- Safety-oriented
- Time management
- Keenness of insight
Certification
- Flight Attendant License
- Food Protection Handler
Timeline
Flight Attendant
Endeavor Air
04.2021 - Current
Bartender
Mercury Bar West
07.2019 - 03.2020
Restaurant Server
Haswell Green's
07.2019 - 12.2019
Bartender/Restaurant Server/Restaurant Hostess
Southern Hospitality BBQ
09.2016 - 05.2019
Restaurant Hostess/Line Cook
Tonic Bar and Restaurant
09.2015 - 01.2017
Line Cook/Prep Cook
Great PeeDee Q Smokehouse
02.2015 - 07.2015
Line Cook/Housekeeping Room Attendant
Best Western Tower West Lodge
11.2014 - 02.2015
Front Desk Associate
Comfort Inn and Suites
11.2014 - 02.2015
Restaurant Hostess/ Server Assistant
Sea Pines Resort
02.2014 - 11.2014
Airport Customer Service Agent
Cebu Pacific Air
09.2013 - 02.2014
Bachelor of Science - Tourism Management
Centro Escolar University
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