Aisha Marie Gonzales
Shiseido/ Macy’s
Santa Ana,CA
12
years of professional experience
Dynamic skincare consultant with proven success at Shiseido/Macy’s, leveraging skin analysis and appointment scheduling to enhance client satisfaction. Expert in building rapport and recommending tailored product regimens, resulting in improved treatment adherence and brand loyalty. Committed to delivering exceptional service and driving sales through personalized consultations.
Work History
Skincare Sales Consultant/ Beauty Advisor
3 Years 9 Months- Conducted personalized skincare consultations to recommend products aligned with customer needs and concerns.
- Demonstrated product benefits, application techniques, and regimen routines to support informed purchasing decisions.
- Maintained visual presentation of sales counter, testers, and merchandising displays to brand standards.
- Processed sales transactions accurately while supporting smooth checkout and customer service flow.
Freelance Skincare Consultant
8 Months- Conducted personalized skincare consultations to assess concerns and recommend targeted BeautyBio product regimens.
- Educated clients on ingredient benefits, application techniques, and product usage to improve treatment adherence.
- Guided customers through skincare routines, addressing sensitivities, goals, and product compatibility questions.
- Recommended complementary products based on skin analysis and client needs to support routine effectiveness.
Customer Service
3 Years 5 Months- Improved overall client satisfaction by consistently providing exceptional customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Greeted incoming customers and provided reliable, friendly customer service.
- Optimized organizational efficiency by mentoring personnel on customer service protocols.
Education
High School Diploma
Skills
Appointment scheduling
Skin analysis
Brand awareness
Building rapport
Timeline
Skincare Sales Consultant/ Beauty Advisor
Shiseido/ Macy’s
12.2022 - 09.2026Read More
Freelance Skincare Consultant
Beauty Biosciences
03.2022 - 11.2022Read More
Customer Service
Disneyland Resort
01.2015 - 06.2018Read More
Horizon Day School
High School Diploma
Read More