Aisha Marie Pérez

Manage operations for primary care office Medicare patients with a membership of twelve hundred and primary care for Medicaid Adult and Pediatric patients with a combined membership of 2100 hundred.

• Manage staff, medical assistants, provider's schedule, and payroll.

• Assist in the process of recruiting, onboarding, and training of new employees.

• Work collaboratively with other departments such as IT, maintenance, Retention, compliance, case management, human resources, and more.

• Ensuring quality customer service and resolving patient concerns.

• Review of weekly performance report ensuring we schedule and follow up with patients and their care.

• Implement all company policies and procedures, including HIPAA.

• Work closely with Medicare Advantage partners and PCMH accreditation with a focus on quality and safety enhancement and coordination across the continuum of care.

• Review and update the team with performance metrics and area opportunities such as process adherence, wait times, and patient surveys via Salesforce.

• Work closely with financial reports to increase our areas of opportunities by analyzing MLR, MRA, Part A, Part B, and Part D, including GDR Scores.

• Participate with HEDIS and STAR measurements.

Participate in PCMH accreditation. Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.

• Checked facility, employee work, and service levels to maintain compliance with company and industry standards.
• Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
• Promoted a culture of teamwork through effective leadership, open communication channels, and regular team-building activities.
• Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
• Enhanced customer satisfaction by implementing efficient service delivery strategies and streamlining center operations.
• Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
• Increased employee productivity by providing comprehensive training programs and fostering a supportive work environment.
• Processed payroll for over 25 employees as part of sound human resources and financial management strategies.
• Monitored financial performance indicators regularly to make informed decisions regarding budgeting adjustments or investments in new resources as needed.
• Trained and guided team members to maintain high productivity and performance metrics.

• Managed dynamic schedule coordination and directed daily operations of fast-paced and demanding cardiovascular practice, including eight medical providers and four mid-level providers
• Managed 5 departments and staff of 33 employees
• Utilize EMR (ECW) and Microsoft Office to create efficient workflows for front and back office for overall practice performance improvement
• Manage all aspects Clinical department including assurance of staff competencies, consistent coaching and development of staff
• Interviewing of new hire candidates, maintaining time cards and PTO, and performing regular employee evaluations
• Negotiate medical supplies, and manage inventory
• Cultivated positive employee relationships
• Perform credentialing activities for commercial payers, government payers, and for hospital privileges
• Acted as resource for patients and family to address concerns and questions
• Perform marketing activities including development and creation of marketing materials and maintaining positive relations with referring providers
• Ensuring compliance for CMS, HIPAA, and accreditation agencies
• Managed “on call” hospital schedule
• Ensured all Diagnostic and Interventional Cardiac Catheterization
• STEMI Coverage
• Pacermaker / AICD Insertions
• Diagnostic and Interventional Peripheral Vascular Procedures
• Electrophysiology Procedures
• Cardiac Ablations
• Stress lab
• Pacer lab
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Coordinated special projects and managed schedules.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Arranged corporate and office conferences for company employees and guests.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Demonstrate ability to perform clinical / technical / service / administrative tasks
• Resource for support staff, for problems or questions, which cannot solve or answer
• Oversees and resolves problems relating to practice systems including appointments, registration, referrals, medical records, staff/patient relations and billing
• Monitored Medical Providers schedules
• Reviewed schedules pro-actively (weekly) to identify problems
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• Assures adequate staffing coverage of administrative areas
• Investigated and resolved patient billing problems; speaks with providers, communicates with medical biller, follow-up with patients
• Investigates patient complaints, and provided follow up to patient
• Processed bi-weekly time cards for practice staff; totals for practice staff; reconciles with leave requests
• Monitored and ordered all administrative supplies and medical supply
• Consulted with supervising provider when unable to resolve conflicts
• Handled all Personal Injury Patients (PIP)
• Submitted all of PIP Suit claims to auto insurances,
• Implements and assist in development of projects as necessary
• Ensured A/R reports collections were less than 90 days
• Employee Rights/Wage posters/Keep updated
• Served as liaison for employees with their leave of absence, FMLA and Short Term Disability request
• Interview, Hire, Train & Terminate Employees
• Coordinated training of new employees
• Managed 10 employees with various personalities and from different cultures.
• Conducted One on Ones, 90 Day and annual employee reviews and salary merits
• Tracking All Facility Licenses (Keep Current)
• Medical Malpractice Liability
• Order Supplies
• Obtain Mail, Sort, Scan & Distribute
• Manage Staff/ Host Meetings
• Manage Staff/Host Meetings/Typed Agenda
• Processed all daily bank deposits and reconciliation of petty cash
• Handled marketing for business
• Create HIPPA & OSHA Regulations Guide lines
• Yearly Biohazard Guidelines and BBP Training
• Assisted in keeping website information current
• Ensured Employee Monthly Reports Are Submitted to Management by 5th of each month
• Research & Locate Vendors
• Credentialed physicians and negotiated contracts with health plans
• Credentialed physician with LHI medical /QTC medical for disabled veterans
• Scheduled all disabled veteran appointments with LHI and QTCM
• Implemented and negotiated Life Care Plans with Physician
• Handled all attorney queries regarding, PIP, Letters of Protection, Life care planning
• Scheduled all physician depositions and court testimony
• Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
• Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
• Assessed processes and procedures, complying with OSHA and HIPAA regulations.
• Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
• Developed close working relationships with front office and back office staff.
• Addressed and remedied all patient or team member issues.
• Created and implemented organizational policies and procedures.
• Implemented orientation and on boarding for new employees, which enabled each to effectively learn tasks and job duties.
• Consulted with healthcare professionals on business decisions.
• Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
• Oversaw accounting, budgeting, and financial reporting.
• Assisted with regulatory issues such as compliance.
• Built relationships with physicians to create steady referral pipeline.
• Developed policies and procedures for effective practice management.
• Developed and maintained electronic record management systems to analyze and process data.
• Recruited, hired and educated staff
• Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures.

• Responsible for the overall operational management for a busy Family Practice office
• Responsible for all employee's (15)
• HEIDIS Review
• Hiring and Discharging of all employee's
• Credentialing and Re-Credentialing for all medical insurance companies
• Responsible for all on-site visit for credentialing
• Prepared Physician for all of her CME's and Board Certifications
• Responsible for keeping up to date on all medical licenses for Physician
• Responsible for all account receivables/payables
• Responsible for all employee payroll
• Responsible for ordering all of the practices medical and office supplies
• Responsible for maintaining and paying in a timely manner physicians' personal accounts
• Maintain updated patient database
• Extensive customer service/patient relations
• Handling of all incoming correspondence
• Translations for patients (Spanish)
• Heavy Calendar management
• OSHA training for all employee's'
• Scheduling of medical provider educational training, including travel and accommodations planning
• Maintained computer and physical filing systems.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
• Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
• Managed office operations while scheduling appointments for department managers.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
• Compared vendor prices and negotiated for optimal savings.
• Evaluated employee records and productivity to complete employee evaluations.
• Developed standard operating procedures for all administrative employees.
• Utilized client and staff feedback to maintain customer partnerships and increase revenue.
• Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.

• Completed clinical procedures and gathered patient data for interpretation by physician
• Called and faxed pharmacies to submit prescriptions and refills
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations
• Assisted with routine checks and diagnostic testing by collecting and processing specimens
• Taught patients about medications, procedures, and care plan instructions
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Sanitized, restocked, and organized exam rooms and medical equipment
• Obtained client medical history, medication information, symptoms, and allergies
• Documented vital signs and health history for patients in clinic and hospital environments
• Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted
• Collected and documented patient medical information such as blood pressure and weight
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
• Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
• Completed EKGs and other tests based on patient presentation in office
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Measured patient pulse oximetry
• Obtained and documented patient medical history, vital signs and current complaints at intake
• Prepared lab specimens for diagnostic evaluation
• Conducted monthly and quarterly inventory of supplies using facility cost reporting records
• Measured patient spirometry
• Updated inventory, expiration and vaccine logs to maintain current tracking documentation
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards
• Followed safety protocols and precautions for safe and hazard-free work environment
• Maintained laboratory equipment and supplies, ensuring proper functioning and compliance with laboratory standards
• Identified and troubleshot technical issues related to laboratory procedures
• Completed comprehensive diagnostic testing of blood, urine and other body fluids

• Vitals of Patients ( blood pressure, pulse, respiration rate)
• Performed venipuncture on all patients for routine blood work(in office)
• IV Certification
• Prepared and Assisted Physician's ARNP's on all Well Woman exams, Prostate exams
• EKG's U/A, glucose tolerance test, blood cultures
• Pulmonary Function Test, Urine Pregnancy test
• Served as liaison for employees with their leave of absence, FMLA and Short Term Disability request's, Ear Lavage
• Nebulizer treatments,
• Suture Removal
• Children Immunizations on all ages from 2 months and up
• Both Intramuscular, Subcutaneous injections
• Both patient and diabetes education
• Responsible for patient referrals authorizations for major commercial insurance companies
• Responsible for managing care of geriatric patients, advocate for their well-being and meeting their healthcare needs, referrals, compliance with treatment, nutrition, care of plan with caregiver and or family members, discharge planning