Aishana Galloway-Edwards
Washington ,DC
Summary
Organized and dedicated Administrative professional with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Farragut Medical and Travel Care
04.2018 - 01.2021
- Greeted and interacted with patients to provide informative information regarding office policy and vaccines.
- Facilitated patient flow by notifying the provider of patients arrival, being aware of delays, and communication with patients and clinical staff.
- Responds to inquires by patients and visitors in a courteous manner.
- Maintained medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctor's calendars and followed up with reminder phone calls.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Received and routed laboratory results to correct clinical staff members.
- Printed prescription requests and queries in compliance with practice protocol.
- Invoiced patients accurately in line with charging guidelines.
Medical Assistant
Washington Hospital Center
05.2015 - 04.2018
- Greeted patients and visitors over the phone and in person.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Answered telephone calls to offer office information, schedule appointments, answer questions, and direct calls to staff.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed and processed X-rays.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Prepared lab specimens for diagnostic evaluation.
Cashier
Popeyes
11.2010 - 04.2015
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Addressed customer needs and made product recommendations to increase sales.
Medical Assistant Intern
Better Health Medical Center
05.2014 - 07.2014
- Welcomed patients and inquired about wellbeing since last treatment.
- Answering and transferring phone calls
- Reminder calls to notify patients about upcoming appointments.
- Collected patient medical histories, vitals, and current complaints via patient interviews.
- Prepping examination and treatment rooms with necessary medical instruments and disclosure forms.
- Assisting Nurses with Supartz knee injections by using Diagnostic Ultrasound to locate the joint, then applying numbing agent.
- Notifying Physician about patients needs/arrival.
- Ensuring that medical supplies are well stocked.
Education
Diploma - Medical Assistant
Everest Institute
07.2014
High School Diploma -
Summerville High School
05.2010
Skills
- Medical Assistance
- EMR Systems
- Medical Information Software
- Insurance Verification
- Healthcare Administration
- CPT Coding
- Medical Records Management
- Patient Database Maintenance
- Critical Thinking
Timeline
Medical Receptionist
Farragut Medical and Travel Care
04.2018 - 01.2021
Medical Assistant
Washington Hospital Center
05.2015 - 04.2018
Medical Assistant Intern
Better Health Medical Center
05.2014 - 07.2014
Cashier
Popeyes
11.2010 - 04.2015
Diploma - Medical Assistant
Everest Institute
High School Diploma -
Summerville High School
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